Creating consistency to maximize customer retention.
Ongoing support is often necessary to get the long-term benefit of a consultant’s expertise. Engaging a consultant on a retainer basis can ensure that one gets the full advantage of the consultant’s knowledge and guidance. We’ll assist with your operations, training and customer service strategy development projects. Let us help to keep the train on the tracks! Errol Allen Consulting offers three retainer packages:
Site Visits – $2500.00 per month – Includes 2 on site visits (Houston Metro area) per month and unlimited phone/email consultations. Air fare, living accommodations are additional billable expenses for locations outside of the Houston Metro area.*
Consulting via email(unlimited) and 4 phone/Skype visits – $1200.00 per month*
Consulting via email (unlimited) – $1000.00 per month.*
We can also customize a package to fit your needs!
Here’s what clients are saying about the type of assistance we can provide:
“We hired Errol to help us with our customer service. We had no idea what we were asking him was so vague. After one meeting with Errol we had a much better understanding of how to create a better customer experience. Errol is a hands on consultant helping with the implementation of his ideas not just giving you an idea and hoping you implement it. Because of Errol, Empire Industries now has a complete set of systems manuals, process flows, form letters and emails and phone scripts. This ensures our team creates the same experience for the customer each time which is the very foundation of great customer service.”
Pete Neubig – Operations Partner – Empire Industries Property Management
“Errol Allen was extremely effective during his consultative engagement in the Summer of 2013. His passion for customer service and processes was prevalent throughout his time with our business. His primary role was to identify processes that could be improved for our service business. We quickly determined from our breakout sessions that going digital was the answer. We were able to implement technology that did away with paper invoicing and digitized the whole process saving numerous hours and inefficiencies. In addition, Errol helped document a new hire training guide that was fundamental to our business for the on boarding of new staff at the basic level. Lastly, Errol’s personal dedication to the success of the project was greatly appreciated. He was always available to discuss ideas, events, problems that were ongoing while he was with us even though they were beyond his scope. We at Sears Garage Solutions wish him the best in his endeavors and know that he will be very successful with his approach on people and processes.” Masroor Fatany – Franchise Owner – Sears Garage Solutions
Allow us to be a cost-effective member of your operational team.