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helloKeys To a Great In-Home Service Experience
Keys To a Great In-Home Service Experience

There is a multitude of in-home service providers in today’s economy. Carpet cleaners, appliance installation/repair, and cable TV/internet service just to name a few. When providing in-home service at the customer’s residence, it’s important to have a plan for providing a great customer experience. Take the following into consideration when developing your plan. Communicate, Communicate, […]

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helloOne Sure Fire Way To Impress Your Customers
One Sure Fire Way To Impress Your Customers

Several years ago I decided to relocate to a different part of Houston, Tx. Because I was moving to a newly built home, I chose to utilize professional movers – didn’t want to scratch those new walls! One thing that thoroughly impressed me with the moving company was their frequent reminders and updates. “Mr. Allen […]

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helloWho’s Responsible for the Customer’s Experience
Who’s Responsible for the Customer’s Experience?

Once while speaking to a group regarding attributes necessary to deliver a great customer experience, one of the attendees mentioned the difficulty he experienced when attempting to renew his driver’s license. “The employees seemed not to care or be concerned with how long the lines were and the resulting customer frustration.” Now I can certainly […]

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helloFilling the Gaps for Better Customer Experiences
Filling the Gaps for Better Customer Experiences

Creating a great customer experience hinges on one’s ability to develop a well-oiled system. Two key factors of the system are the people working within the system and the people served by the system as both have expectations of the system. When expectations go unmet, gaps exist. Let’s talk about several of these gaps. What […]

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