Tag: CEO

Apr 15, 2024

Admin

In the fast-paced world of business, CEOs often find themselves immersed in high-level strategic planning, board meetings, and investor relations, leaving little time for direct interaction with employees on the front lines. However, there is immense value in CEOs spending a workday alongside their employees, gaining firsthand insight into daily operations, fostering connections, and driving […]

Apr 15, 2024

Admin

In today’s fast-paced business environment, CEOs and business owners are responsible for steering their organizations towards success amidst ever-evolving challenges and opportunities. While their focus often centers on high-level strategic decisions and big-picture goals, understanding the intricacies of their company’s processes is equally critical. In this blog, we’ll explore why CEOs and business owners should […]

May 18, 2022

Admin

Internal Customers You might be wondering – why is it important to make internal customers happy? What difference would it make? Well, if you are interested in finding out, keep on reading! During a corporate stint with a cable television service provider, I happened across a service installer with a not-so-pleasant look on his face. […]

Aug 24, 2018

Admin

Having been in the customer service industry for 25+ years, I’ve heard, seen, attended, and listened to various programs/seminars regarding “how to handle an angry customer”. Most often, these programs/seminars are very informative and provide excellent guidance on dealing with a not-so-happy customer. My question has always been – Why is the customer unhappy and […]