Tag: Customer relations

Apr 04, 2024

Admin

In the competitive landscape of service-based industries, delivering exceptional customer experiences is paramount for business success. Behind every outstanding service is a well-defined set of processes that governs how tasks are performed, how customers are served, and how problems are resolved. In this blog, we’ll explore how processes contribute to the success of service businesses […]

Jan 22, 2024

Admin

In the dynamic landscape of business, the persistent ring of a customer complaint can be disconcerting. It not only disrupts the seamless flow of operations but can also tarnish the carefully crafted image of your brand. The question then arises: Can good processes be the silent guardians that keep your phone from incessantly ringing with […]

May 18, 2022

Admin

Now I want you to put your consumer hat on for a minute. How often have you as a consumer grumbled about a not-so-great customer experience? The product or service did not meet your expectation. The service provider was a little curt during the interaction. It was somewhat difficult to locate the items you wanted […]

Sep 18, 2019

Admin

When I receive or am told of subpar customer service, I often wonder if the service provider is thinking about the long-term impact of this type of performance. Providing a service or product to your customers requires one to always think long-term. Customer service decisions made today impact your company’s future. Thinking long term first […]