Tag: Customer relations

Apr 01, 2013

Admin

Recently I visited a large well-known grocery store near my home to renew my vehicle registration. A simple transaction – or so I thought. After receiving the customary “Next in line please.” summons, I advised the young lady of my reason for being there. Before she even asked, I gave her the information required to […]

Mar 07, 2013

Admin

Now, most people don’t know that besides being passionate about all things customer service, I’m also a photographer. In preparation for a recent event, I realized that it might be a good idea to acquire a lens that’s appropriate for low-light indoor photography. After researching online for the proper lens, I realized that the price […]

Feb 06, 2013

Admin

During my customer service career, I have seen many reminders advising employees to “Wow the customer!” It’s important to “Wow” the customer as this is a surefire way to increase customer retention. What about employee retention? I think it’s critical to “Wow!” the employee first. An organization’s ability to “Wow!” its employees has multiple impacts to the […]

Jan 10, 2013

Admin

Four words crossed my mind the other day regarding customer service. I call them the four Cs of customer service – Commitment, Completeness, Consistency, and Communication. Let’s take a look at each one. Commitment In order to give great customer service, there must be Commitment from an organization’s leadership. The commitment must be visible through […]