Tag: customer service consultant

Oct 08, 2012

Admin

A good friend of mine here in Houston recently underwent hip replacement surgery. He’s now recovering at home and receiving both physical and occupational therapy. For a while, both therapies took place on the same day of the week – Monday, Wednesday, and Friday. My friend is comfortable with this schedule as it allows for […]

Oct 08, 2012

Admin

In a perfect customer service world, we would never have to tell a customer “no.” But in real life, there are situations in which it is unavoidable. No one likes to be told “no,” and it can create a negative environment that has to be overcome. Karen Leland and Keith Bailey address some reasons you […]

Oct 08, 2012

Admin

During my many years in the customer service industry, I’ve learned that what you see is not always what is. Now I know the last part of the preceding sentence may not be grammatically correct (I can hear my late mother saying “Where is the rest of the sentence boy?”) As a consumer, I sometimes […]

Oct 08, 2012

Admin

I’ve noticed something different about today’s customers. Unlike the customer of yesteryear who did not have easy access to product information and multiple avenues by which to locate and purchase products, the customer of today can easily access information, compare prices and formulate product or service questions in the comfort of their home or office. […]