Tag: Customer Service management

Nov 09, 2012

Admin

I received this customer service story from a member of a local organization here in Houston, Tx. This member volunteers as a liaison between new members and the organization. She received a phone call from a new member regarding the location of an organizational committee meeting. It appears that the new member was at the […]

Oct 08, 2012

Admin

A good friend of mine here in Houston recently underwent hip replacement surgery. He’s now recovering at home and receiving both physical and occupational therapy. For a while, both therapies took place on the same day of the week – Monday, Wednesday, and Friday. My friend is comfortable with this schedule as it allows for […]

Oct 08, 2012

Admin

In a perfect customer service world, we would never have to tell a customer “no.” But in real life, there are situations in which it is unavoidable. No one likes to be told “no,” and it can create a negative environment that has to be overcome. Karen Leland and Keith Bailey address some reasons you […]

Oct 08, 2012

Admin

During my many years in the customer service industry, I’ve learned that what you see is not always what is. Now I know the last part of the preceding sentence may not be grammatically correct (I can hear my late mother saying “Where is the rest of the sentence boy?”) As a consumer, I sometimes […]