Tag: Customer Service management

Jan 10, 2013

Admin

Four words crossed my mind the other day regarding customer service. I call them the four Cs of customer service – Commitment, Completeness, Consistency, and Communication. Let’s take a look at each one. Commitment In order to give great customer service, there must be Commitment from an organization’s leadership. The commitment must be visible through […]

Jan 10, 2013

Admin

During the Christmas holidays, my wife and I took a quick weekend trip to Lakeway Resort & Spa located in the hills of Austin, Tx. The resort allows for a great view of Lake Travis and is absolutely beautiful at night! From the moment of our arrival until our departure, the service was impeccable. Beginning […]

Jan 10, 2013

Admin

Web chatting, as an option for customers to utilize for communicating with companies, is on the rise. According to the 2012 Fourth Annual BoldChat Live Chat Effectiveness report, one in five shoppers prefer online chat over any form of communication. In looking to be effective at properly communicating via this channel, one question requires consideration […]

Dec 10, 2012

Admin

A key ingredient to success in the customer service industry is enthusiasm. This component is crucial to both gaining and retaining customers. Whether you’re on the phone, face to face, emailing or web chatting, your level of enthusiasm is apparent to your customer. Have you ever noticed how most customers will mimic your actions? If […]