Tag: customer

May 25, 2018

Admin

What Is Good Customer Service   While being interviewed on a local radio show, one of the co-hosts posed this question – “Errol, exactly what is customer service?” I don’t ever remember being asked that particular question but here’s my reply -“ Customer service is a methodology that when put in motion, creates a customer’s […]

Sep 04, 2014

Admin

Customers and potential customers need to be familiar with your brand if you want to attract and keep their business. It’s just as important to protect your brand image by consistently providing great customer experiences. Let’s take a look at a couple of reasons why protecting your brand is imperative. Brand Recognition Development Cost Let’s […]

May 08, 2014

Admin

If you’ve worked in customer service for any length of time, you’ll know by now what NOT to do when assisting and conversing with customers. However, it never hurts to get reacquainted with the basics every now and then, especially when new employees are welcomed into your team. With so many different approaches, methods, and […]

Mar 18, 2014

Admin

I know from personal experience that mistakes will happen when servicing customers. Providing the wrong information, delivering the wrong goods, or perhaps even charging the wrong amount for services can sometimes happen because of the people factor involved. It’s simple – we’re human and we can make mistakes! The key is to determine what one […]