Tag: employee moral

Sep 06, 2012

Admin

My son drove in from Austin a few days ago and his car’s exhaust was a little louder than normal. He stated that he was scheduled to take it into the Houston dealership, Russell & Smith Ford, where it was purchased on the next day which happened to be a Saturday. At his request, I […]

Sep 06, 2012

Admin

Over the years that I’ve spent in and around the customer service industry, lots of changes have occurred. Methods of interacting with the customer. The variety of ways customers interact with companies. Monitoring and measuring employee performance. Metrics and more metrics. This methodology vs that methodology. These changes have often helped in creating a better […]

Aug 06, 2012

Admin

It‘s important to know how your customer feels about your product or service. Your customer’s voice bears paying attention to, as the success of your business depends upon your willingness to listen to how your customer feels about your product or service. It’s also important to monitor your operation for issues that may create negative […]

Aug 06, 2012

Admin

As one of America’s “baby boomers”, I often think about the healthcare industry’s role in meeting the medical needs of this group of citizens. Current statistics indicate that this group represents 26% of the U.S. population. As much as we don’t like to think about it, health issues are more likely to arise as we […]