Tag: employee moral

Jun 14, 2012

Admin

Laurenzo’s Restaurant, located at 4412 Washington Avenue here in Houston, Tx is a pleasant place to dine. My wife and I stop by occasionally when we’re out cruising. Our favorite waitress at Laurenzo’s is Candace Roberts. Candace’s customer service skills are second to none. We ask for her specifically when we drop in. Her personality and sense of […]

Jun 04, 2012

Admin

During my career in the customer service industry, I’ve learned the value of leaders spending time on the front lines. Often as managers and executives, the tendency to be removed from what actually happens “in the trenches” is probably more of the norm than the exception. Position requirements and expectations often monopolize much if not […]

Jun 04, 2012

Admin

While it is critical to provide great training for your customer contact personnel, both soft skills and task-specific skills, it is immensely important to create efficient customer service processes. This is key to both internal and external customer satisfaction. The goal should be: 1. To create processes that allow customer service personnel to provide timely […]

Jun 04, 2012

Admin

Having the right personnel interacting with your customers is crucial to long-term business success. Customers expect a certain level of service, so it’s important to have the right person in contact with your customers. Here are a few tips on hiring the right people to service your customers: Hire Attitude While it’s most common to […]