Tag: employee morale

May 24, 2018

Admin

In a current client engagement, we are analyzing their work processes. Now more often than not, this can be very tedious work. The whole purpose of undertaking this task is to assess the present condition of the company’s operations in regard to efficiency, customer centricity, and employee productivity. While this may seem to be a […]

Oct 02, 2017

Admin

As an operations/customer service consultant, I get a first-hand view of the internal workings of multiple companies. I have the privilege to observe corporate chemistry – how leadership interacts with employees, how employees interact with leadership, how employees interact with one another and how leaders and employees interact with customers. I get to observe unspoken […]

Feb 28, 2016

Admin

In these days of fierce competition, it’s crucial to do everything that one can to protect one’s customer base. The ability to retain customers is based on how well your internal operations run. While it’s important to smile and be nice to customers, it’s a good idea to make sure that your internal systems are […]

Feb 14, 2016

Admin

Internal Communication In my role as an operations consultant, one of my primary goals when on a client assignment is to ascertain the level of internal communication across departments. I believe this is important as the level of service received by the paying customer is directly impacted by how well internal departments communicate with one […]