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Tag: great customer service

helloAngry Customer Prevention

Angry Customer Prevention

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Aug 24, 2018

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Admin

Having been in the customer service industry for 25+ years, I’ve heard, seen, attended, and listened to various programs/seminars regarding “how to handle an angry customer”. Most often, these programs/seminars are very informative and provide excellent guidance on dealing with a not-so-happy customer. My question has always been – Why is the customer unhappy and […]

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helloThe Mobile Customer

The Mobile Customer

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Apr 02, 2013

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Admin

In today’s world, more and more people are choosing to do everything from their smartphones. Ordering dinner, purchasing tickets, paying bills, making reservations, etc., and even more, etc.! What does this mean for service-related industries? Should this be a priority when developing or enhancing one’s customer service strategy? When your customer chooses to communicate in […]

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helloHe Was Determined To Fix It RIght

He Was Determined To Fix It RIght!

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Feb 06, 2013

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Admin

Recently my wife Theresa was having an issue with opening Word documents on her laptop. Since she is a virtual assistant, her laptop is the main tool in her toolbox. A few weeks earlier, my own laptop was attacked by a virus and was repaired by the guys at Texas PC Geeks. Theresa called these […]

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