Tag: happy employees

May 24, 2018

Admin

In a current client engagement, we are analyzing their work processes. Now more often than not, this can be very tedious work. The whole purpose of undertaking this task is to assess the present condition of the company’s operations in regard to efficiency, customer centricity, and employee productivity. While this may seem to be a […]

Oct 02, 2017

Admin

As an operations/customer service consultant, I get a first-hand view of the internal workings of multiple companies. I have the privilege to observe corporate chemistry – how leadership interacts with employees, how employees interact with leadership, how employees interact with one another and how leaders and employees interact with customers. I get to observe unspoken […]

Feb 14, 2016

Admin

Internal Communication In my role as an operations consultant, one of my primary goals when on a client assignment is to ascertain the level of internal communication across departments. I believe this is important as the level of service received by the paying customer is directly impacted by how well internal departments communicate with one […]

Dec 21, 2015

Admin

I have witnessed this phenomenon more than once during both my corporate career and as a consultant. Team meetings are conducted without employee input. Even when prompted with “Does anyone have questions comments, employees are reluctant to speak up. The one sign that employees are either afraid of what may happen should they speak up […]