Tag: training

May 24, 2018

Admin

In a current client engagement, we are analyzing their work processes. Now more often than not, this can be very tedious work. The whole purpose of undertaking this task is to assess the present condition of the company’s operations in regard to efficiency, customer centricity, and employee productivity. While this may seem to be a […]

Jul 26, 2016

Admin

It’s important to remember that being fundamentally sound will certainly help in the quest to operate a successful company. Now one can have a great product or service to offer to one’s market, but it’s the ability to operate in an efficient, employee and customer-friendly manner that will lead to long-term success. Here are a […]

Dec 09, 2013

Admin

There is a multitude of in-home service providers in today’s economy. Carpet cleaners, appliance installation/repair, and cable TV/internet service just to name a few. When providing in-home service at the customer’s residence, it’s important to have a plan for providing a great customer experience. Take the following into consideration when developing your plan. Communicate, Communicate, […]

Aug 07, 2013

Admin

While spending the day with an installation technician during my most recent consulting assignment, it became apparent that this individual was focused on the quality of his work. The way he took measurements and utilized his various tools were indications that he was interested in providing a quality installation. When asked the reason for his […]