Tag: voice of the customer

May 18, 2022

Admin

Now I want you to put your consumer hat on for a minute. How often have you as a consumer grumbled about a not-so-great customer experience? The product or service did not meet your expectation. The service provider was a little curt during the interaction. It was somewhat difficult to locate the items you wanted […]

Aug 24, 2018

Admin

Having been in the customer service industry for 25+ years, I’ve heard, seen, attended, and listened to various programs/seminars regarding “how to handle an angry customer”. Most often, these programs/seminars are very informative and provide excellent guidance on dealing with a not-so-happy customer. My question has always been – Why is the customer unhappy and […]

May 08, 2014

Admin

If you’ve worked in customer service for any length of time, you’ll know by now what NOT to do when assisting and conversing with customers. However, it never hurts to get reacquainted with the basics every now and then, especially when new employees are welcomed into your team. With so many different approaches, methods, and […]

Sep 04, 2013

Admin

In today’s marketplace, customers have multiple methods to interact and or purchase goods/services. It’s important to have a clear understanding of your customer’s habits as it assists in developing products/services, marketing methods, and customer service strategies. Most of us were taught a simple method of gaining information back in elementary school – ask Who? What? […]