UA-22895020-1 Customer Service Engineer
Customer Service Engineer

Testimonials

Developing customer service strategies for maximum customer retention!

In our continued effort to provide extraordinary customer service, we recently had Errol Allen come speak to our team here at the Drury Inn & Suites in SugarLand. To our delight, Errol designed his presentation to be specific to our hotel which made his material extremely interesting, impactful and even more practical. We felt strongly enough about Errol’s presentation and subsequent positive response from everyone, that we have already scheduled him for a return engagement.

 

Thank you Errol!

 

Rosielee Frank

General Manager

Drury Inns &   Suites Sugar Land, TX

 Drury Hotels

Since Errol is an expert in customer service and customer relationship management I asked him to speak to my Marketing Management class at the University of St. Thomas.  He did a wonderful job engaging my students in the discussion.  Errol gave an excellent lecture on the role that customer relations plays in overall marketing strategy.  He helped the students make a solid connection between the material in their textbook and the everyday realities and challenges that businesses face in growing and retaining their customer base.  His examples were relevant and purposeful and the students really appreciated his insight.  Errol provided extremely valuable knowledge and I would not hesitate to have him return to speak again.

Rosalind Wyatt Ph.D. University of St. Thomas – Houston, Tx

“I attended Errol Allen’s course called “Keys to Amazing Customer Service” in August 2013. He was well received by the audience and the students were engaged with great participation. Errol  was very articulate which made it easy for the students to follow along. Using relevant stories, he was able to help expand on his tools in customer service which made it easy for us to grasp his ideas. The course was awesome and his tools to great customer service can be used by any company. I highly recommend Errol Allen as an instructor.”

Ronnie Kovar – Houston Association of Realtors

“Errol Allen was extremely effective during his consultative engagement in the Summer of 2013.  His passion for customer service and processes was prevalent throughout his time with our business.  His primary role was to identify processes that could be improved for our service business.  We quickly determined from our breakout sessions that going digital was the answer.  We were able to implement technology that did away with paper invoicing and digitized the whole process saving numerous hours and inefficiencies.  In addition, Errol helped document a new hire training guide that was fundamental to our business for the on boarding of new staff at the basic level.  Lastly, Errol’s personal dedication to the success of the project was greatly appreciated.  He was always available to discuss ideas, events, problems that were ongoing while he was with us even though they were beyond his scope.  We at Sears Garage Solutions wish him the best in his endeavors and know that he will be very successful with his approach on people and processes.”  Masroor Fatany – Franchise Owner – Sears Garage Solutions

“In May 2013, I invited Mr. Errol Allen to deliver a workshop titled “Customer Service Excellence” to the Goldman Sachs 10,000 Small Businesses alumni at Houston Community College. The workshop received a very positive response because Mr. Allen was able to tailor his message to the audience, using examples and personal experiences.  They found the workshop very interesting, interactive, clear and exciting.  Mr. Allen is a knowledgeable consultant and trainer.

As an Alumni Director, I appreciate Mr. Allen’s content, delivery and conviction in what he had to say.  The workshop was a success with 100% positive rating from all the small businesses that participated in the workshop.

He is a wonderful professional who I truly admire because of his experience in Customer Service, interpersonal, communication skills and overall, his passion for encouraging businesses provide excellent service to their internal and external customers, which it is imperative for those businesses that are growing to the next level”

Ximena MurilloGoldman Sachs 10000 Small Businesses

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