UA-22895020-1 Customer Service Engineer
Customer Service Engineer

Testimonials

Developing customer service strategies for maximum customer retention!

“From 2011- 2012 I served as the Programs Chair for the American Society for Quality (ASQ) Houston, Texas chapter. In that role, I was solely responsible for recruiting speakers for our monthly professional development dinner meetings for our members. Mr. Errol Allen of Errol Allen Consulting accepted a speaking engagement for 3/22/2013. His topic was Customer Satisfaction and Loyalty. Our dinner meetings are attended by a very diverse population of quality professionals, that typically averages 80 – 100 attendees each month. Mr. Allen conducted a very engaging forty-five minute presentation regarding customer satisfaction. He did a great job of keeping their attention and getting them engaged. I greatly appreciated the passion he demonstrated and his willingness to share his knowledge and experience with others. I would highly recommend Mr. Allen as a public speaker for any such event. Please feel free to contact me if you have any further questions.”

Oscar CombsAmerican Society of Quality

Workshop Evaluation Report

Workshop 4 Business Workshop Series

Houston Community College – Goldman Sachs 10000 Small Business Alumni Program

Title of Workshop: “Customer Service Excellence”

Presenter: Errol Allen from Errol Allen Consulting

Date: May 23, 2013

What was the most valuable aspect of the workshop?

  • Internal customer

  • Internal vs. external customer

  • His messages and exercises

  • All of it! 

 What could have been done to improve the workshop?

  • Nothing

  • Perfect!

  • Nothing!

  • Nothing – I thought it was excellent. GS should use him in curriculum. Everything was very very good!

Goldman Sachs 10000 Small Businesses Alumni Program

Workshop Evaluation Report

Workshop 4 Business Workshop Series

Houston Community College – Goldman Sachs 10000 Small Business Alumni Program

Title of Workshop: “Customer Service Excellence”

Presenter: Errol Allen from Errol Allen Consulting

Date: May 23, 2013

Please rate the following items on a scale from 1 to 5 by circling the appropriate number: 

1=Strongly Disagree (SD); 2 = Disagree (D); 3 = Not Sure (NS); 4 = Agree (A); 5 = Strongly Agree(SA).

100%

of participants Strongly Agreed that they felt the workshop was well organized and the main points were well covered and clarified.

100%of participants Strongly Agreed that they felt that the facilitators demonstrated comprehensive knowledge of the subject matter.

100%of participants Strongly Agreed that they felt that the facilitator conveyed ideas effectively and clearly and the material was informative and easy to understand.

100%of participants Strongly Agreed that they gained usable skills and will be able to apply them to my business.

Goldman Sachs 10000 Small Businesses Alumni Program

“Errol, I can’t thank you enough.  The feedback from our chapter was all overwhelmingly positive. I do have one favor to ask; are you willing to share your over view slide (near the end of your presentation)?  I’d like to review it with my team in our staff meeting next Monday. If you need any endorsements / referrals, please feel free to use my name.  Your message was delivered with insightful, real life examples that everyone could relate to.”

Best regards,

Mike

Michael W. Jones

Purchasing Director

 

Insco Distributing, Inc.Mike W. Jones – Purchasing Director- Insco Distributing

It is my pleasure to recommend Errol Allen of Errol Allen Consulting.

Errol utilized his analytical and excellent training skills to help the Houston West Chamber of Chamber identify areas of opportunity in its quest for maximum member retention. His attention to detail and “value” mindset in mapping the member retention process revealed some eye opening gaps that require immediate attention. We look forward to utilizing his skills in the near future!”

Jeannie M. Bollinger, President/CEO Houston West Chamber of CommerceJeannie Bollinger – President/CEO – Houston West Chamber of CommerceHouston West Chamber of Commerce

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