CAPITAL CORP. SYDNEY

73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319

WILD KEY CAPITAL

22 Guild Street, NW8 2UP,
LONDON

Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276

LECHMERE CAPITAL

Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92

For help call US Flag +281.467.9189 or Email Us

Training : Building Employee Confidence and Customer Loyalty

Consulting, Customer Service, Speaker

I visited a local wine and light food establishment for a holiday social event. During my time there, I was given a tour of the facility by a member of the management team. While I expressed my fascination with the facility features, my tour guide advised me that all employees are required to taste the food everyday! They are also required to attend wine classes so that they can interact confidently with customers regarding the various wine offerings! It’s important to educate employees on all aspects of your products and services. Product/services knowledge helps to build trust with the customer and they are more inclined to accept the suggestions/recommendations the employee makes to fulfill their requests. Product/services knowledge helps the employee feel confident when interacting with the customer . The customer expects the employee to be the expert. Product/services knowledge helps the employee to fulfill the customer’s expectation. A two-fold result of insuring your employees receive the proper product/services training is: 1. higher employee morale with less turnover through increased sense of confidence and value. 2.  customer loyalty – through having their expectations met via knowledgeable employees. Make sure to train your employees properly. The extra time and money spent on training will be recovered via customer loyalty which brings additional revenue.

www.errolallenconsulting.com

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