73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
P: (02) 8252 5319


22 Guild Street, NW8 2UP,

Contact Person: Matilda O Dunn
P: 070 8652 7276


Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
P: 030 62 91 92

For help call US Flag +281.467.9189 or Email Us

Team Effort at the Resort


During the Christmas holidays, my wife and I took a quick weekend trip to Lakeway Resort & Spa located in the hills of Austin, Tx. The resort allows for a great view of Lake Travis and is absolutely beautiful at night! From the moment of our arrival until our departure, the service was impeccable. Beginning with the spotless parking lot and the greeting at the resort entrance, I felt that we might be in for some extraordinary customer service.  Marcus Davis at the front desk provided great check-in service. He advised us of the facility’s amenities, evening events and patiently answered my wife’s questions.  Service during the happy hour was provided with a touch of class. After our arrival, we took a self guided tour of the resort. Every resort associate that we encountered  wore smiles and proactively offered assistance!  The outdoors fireplace was an added attraction on a brisk winter night. During checkout, I asked if the manager was available as I wanted to bring awareness to how a customer feels about the level of we experienced during our stay. Front office manager Jon Moser appeared and was thoroughly grateful when advised of how pleased we were with the level of customer service. When you combine the physical facilities with the great customer service, it’s just fitting that Lakeway Resort and Spa is the January 2013 recipient of my “Now That’s Customer Service!” Award. Great job guys!

 Marcus Davis


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