Author: Admin

Jul 06, 2012

Admin

Recently visited Jos. A. Bank located at 9668 Westheimer – Woodlake Square here in Houston, Tx to take advantage of a sale (70% off!). I was greeted by Nicolas Tobler with a resounding “How may I help you, sir?”. When advised of my reason for visiting the store, Nicolas proceeded to offer his assistance in […]

Jul 06, 2012

Admin

While waiting in line – a long line I might add – at the local supermarket, I noticed that the cashier was attempting to remain pleasant with the customers. She was handling both checking and bagging duties. By the third customer, the smile was starting to fade. Upon reaching the checker with my groceries, the […]

Jul 06, 2012

Admin

Customer service is what drives the success of any business. Some would surely say, “No Errol, a great product or service concept drives the success of any business.” While that statement is somewhat true, a great product or service concept without great customer service is like expecting your beautiful garden flowers to flourish without your […]

Jul 06, 2012

Admin

This month’s real-life customer service story comes courtesy of a good friend here in Houston, Tx. He writes: “After a long day at the office, my wife and I decided to stop in at a well-known franchise location for dinner. The cashier was professional, and friendly and exhibited an enthusiastic personality. We ordered our meal […]