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A Boss vs A Leader
Read MoreThe difference between a boss and a leader: A boss thinks their opinion is the only one that matters. A leader knows the importance of taking the opinion of others…
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The Impact Of Performance Goals On Customer Service
Read MoreDoes this sound familiar? “I can’t possibly complete all of this work and meet the goals to receive a raise. It just doesn’t seem fair. I don’t think management understands…
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Think Long Term When Servicing Your Customer
Read MoreWhen I receive or am told of sub par customer service, I often wonder if the service provider is thinking about the long term impact of this type of performance. Providing a…
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Sales Tactics Do Create Customer Experiences
Read MoreHow often have you heard this statement from customer service personnel within your company – “I wish those salespeople would think about what they’re doing when making promises to customers. I’m…
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