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     Most businesses have someone who greets their customers either by taking an incoming call or in person at the business location. The way this interaction is handled can lead…

I recently visited a local electronics retailer in search of a new television. I had a particular brand in mind, but  was unable to locate it. A sales person was nearby,…

An important factor to remember in providing great customer service is that the customer is depending upon you and or your employees to be the expert in regards to your products/services.…

I visited a local wine and light food establishment for a holiday social event. During my time there, I was given a tour of the facility by a member of…