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I recently visited a local electronics retailer in search of a new television. I had a particular brand in mind, but  was unable to locate it. A sales person was nearby,…

An important factor to remember in providing great customer service is that the customer is depending upon you and or your employees to be the expert in regards to your products/services.…

I visited a local wine and light food establishment for a holiday social event. During my time there, I was given a tour of the facility by a member of…

I stopped by the cleaners to drop off a couple of suits the other day and walked into a full blown verbal altercation between the counter attendant and a customer.…