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As an operations/customer service consultant, I get a first hand view of the internal workings of multiple companies. I have the privilege to observe the corporate chemistry – how leadership…

It’s important to remember that being fundamentally sound will certainly help in the quest to operate a successful company. Now one can have a great product or service to offer…

In these days of fierce competition, it’s crucial to do everything that one can to protect one’s customer base. The ability to retain customers is based on how well your…

In my role as an operations consultant, one of my primary goals when on a client assignment is to ascertain the level of inter-departmental communication. I believe this is important…