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In a current client engagement, we are analyzing their work processes. Now more often than not, this can be very tedious work. The whole purpose of undertaking this task is to…

One of the main goals of a business is to establish a consistent pattern of growth. It’s what keeps the business alive. When a small business experiences the good fortune…

As an operations/customer service consultant, I get a first hand view of the internal workings of multiple companies. I have the privilege to observe the corporate chemistry – how leadership…

It’s important to remember that being fundamentally sound will certainly help in the quest to operate a successful company. Now one can have a great product or service to offer…