UA-22895020-1 Customer Service Engineer
Customer Service Engineer

Errol’s Blog

Developing customer service strategies for maximum customer retention!

Award Winning Service!

I visited a local tire facility to address a slow leak from what I thought was a puncture. An employee immediately acknowledged my presence and asked how he might be of service. After explaining the issue, he proceeded to get all of the pertinent information required before servicing the vehicle. Before taking the vehicle inside to inspect the tire, he confirmed once again which tire was experiencing the loss of air. As I waited for completion of the repair, another employee approached and asked if I could follow him to the repair area. He then advised that the tire was fine, but there was an issue with the wheel. He explained and demonstrated how he would repair the wheel. When questioned about the safety of the repair, he guaranteed the repair as perfectly safe. The entire process from my arrival until completion of the repair took about thirty minutes. Let’s see: 1. Acknowledged customer’s presence immediately. 2. Listened for issue – slow leak. 3. Verified issue again – slow leak in right front tire. 4. Advised customer of problem found – wheel damage. 5. Advised customer of solution – wheel repair at no charge. 6. Addressed customer’s concerns – safe repair. 7. Repair time -thirty minutes. Now That’s Customer Service!

    No Twitter Messages.