Recognized as one of seven useful Twitter people for retailers to follow by Mystery Shopping Experts UK
“A customer service consultant who offers some great insights into developing your customer service to retain a loyal following. His monthly newsletter “Now That’s Customer Service is well worth the read.” – Mystery Shopping Experts UK – Nov 2012
Speaker, author and consultant Errol Allen has 25 years of customer interaction experience. He’s personally serviced thousands of customers during his career. He’s managed customer service personnel and designed front line training programs. Errol has analyzed operations and overseen process improvement programs. Hands-on experience!
In today’s highly competitive business environment, customer service is perhaps the most critical component of the business operation. According to TARP (Technical Research Assistance Program), 68% of customer defections take place because customers feel poorly treated. At Errol Allen Consulting, we believe that “It’s A System!” as all cross-functional operations impact service delivery to the external customer. We assist our clients in achieving:
Higher Profitability!
Increased Level of Customer Satisfaction!
Improved Cross-Functional Communications!
Efficient Operations!
Positive Employee Morale!
Errol Allen
Customer Service Consultant | Author | Public Speaker | Trainer | Workshop Facilitator
Recognized as one of seven useful Twitter people for retailers to follow by Mystery Shopping Experts UK
“A customer service consultant who offers some great insights into developing your customer service to retain a loyal following. His monthly newsletter “Now That’s Customer Service!” is well worth the read.” – Mystery Shopping Experts UK - Nov 2012
Speaker, author and consultant Errol Allen has over 25 years of hands – on experience in the customer service industry including 13 years in a management role. Errol has worked in several industries within the service sector including security systems, newspaper, software, cable television and insurance. Having held positions as an Internal Customer Service Consultant, Call Center Quality Manager and Operations Analyst, Errol understands that a ”systems” orientation is crucial to providing excellent customer service. He is experienced in facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers. Errol has also designed and implemented customer service training programs for the “front line” associate to insure employee confidence when interacting with customers. He is a member of the American Society of Quality, which promotes the practical application of quality knowledge across multiple industries. Errol shares his customer service expertise as a contributing writer for Small Business Today Magazine and D-Mars Business Journal and is the publisher of “Now That’s Customer Service!”, a free online monthly newsletter where he offers customer service tips and real life customer service stories. In his quest to acknowledge the receipt of great customer service, Errol personally awards his “Now That’s Customer Service! award to deserving employees or companies. An avid blogger, his articles have been published in several online publications including Yahoo Small Business Advisor, Customer Service Manager, Customer Experience Magazine of the UK. He is also a workshop leader at the University of Houston’s Small Business Development Center. Get your copy of Errol’s new book – “Keys To Delivering Amazing Customer Service!”
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