Not only do I highly recommend Errol but I have already recommended him to all of my friends who run a business. Errol helped Empire Industries not only document all of our processes but during the process we found bottleneck challenges, communication challenges with our clients and with our team, found team members performing the same tasks, tasks not being completed and anything else you can dream of. Errol has a knack for getting the details of each and every process. We are now running much more efficiently, our communication to our customers has increased, our customer service levels have increased and our team members are performing all of the necessary tasks. If you are serious about running your business efficiently and providing top notch customer service you need to work with Errol.

Errol Allen was extremely effective during his consultative engagement in the Summer of 2013. His passion for customer service and processes was prevalent throughout his time with our business. His primary role was to identify processes that could be improved for our service business. We quickly determined from our breakout sessions that going digital was the answer. We were able to implement technology that did away with paper invoicing and digitized the whole process saving numerous hours and inefficiencies. In addition, Errol helped document a new hire training guide that was fundamental to our business for the on boarding of new staff at the basic level. Lastly, Errol's personal dedication to the success of the project was greatly appreciated. He was always available to discuss ideas, events, problems that were ongoing while he was with us even though they were beyond his scope. We at Sears Garage Solutions wish him the best in his endeavors and know that he will be very successful with his approach on people and processes.

In our continued effort to provide extraordinary customer service, we recently had Errol Allen come speak to our team here at the Drury Inn & Suites in SugarLand. To our delight, Errol designed his presentation to be specific to our hotel which made his material extremely interesting, impactful and even more practical. We felt strongly enough about Errol’s presentation and subsequent positive response from everyone, that we have already scheduled him for a return engagement. Thank you Errol!