#1 Process Documentation Expert | Errol Allen Consulting

What our prestigious clients say about us

Testimonials

"Errol has been a great help with our company! He's super fun to work with, and really dives into flow charts on how your processes are done. We enjoy working with him, and highly recommend him to anyone looking for improving the processes in your business."

Amber Siau Amber Siau Controller - Real Property Management - Houston/Albuquerque

What our prestigious clients say about us

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"We hired Errol with EA Consulting back in December to assist us with reorganizing and documenting our office procedures. He has been so helpful in ways we couldn't even imagine. This was by far one of the best decisions an investments we have made in our business hiring Errol." Erika Lamb - Welcome Home Property Management

Erika Lamb Broker/Owner - Welcome Home Property Management

What our prestigious clients say about us

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"Mr. Allen's confidence and professionalism is what stood out the most in our management team's decision to bring in Errol to take the company to higher performance levels by refining our business model. As time went on, we later learned of Errol's unmatched integrity in how he worked within our company's culture. The honesty he gave in his interactions with our management team had a very positive impact on our business objectives. Errol Allen is a business process management consultant that used his extensive background and experience in customer service to help our healthcare business grow. Errol's skill at gathering and analyzing data from our workflow processes helped us to identify gaps that were causing the company to operate inefficiently. In short, Errol's work documented our internal processes and taught our management team how to implement better internal controls. The net result of the investment made in our firm by contracting Errol resulted in better than a 3x return over a 6 month period! I highly recommend Errol to any business owner because of Errol's work experience and skill as an industry expert to help increase value and profitability of your business."

Ervin Hughes, Jr. Managing Director at Rainstar Capital Group

What our prestigious clients say about us

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"What a pleasure! Working with Errol on a French project has been a very rewarding job. Errol listens to expectations and has a lot of knowledge to share, his good humor and enthusiasm were always welcome. I highly recommend him."

Céline Gadal Customer Success Analyst | CX Management & Transformation at Colorado Groupe Buc, Île-de-France, France

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"A partnership that I could renew with pleasure ! Working with Errol on a French project, with a webinar was enriching ! He showed adaptability and he has a lot of knowledge on Customer Service. Everyone left the webinar with a smile and great advice!"

Lionor Ribeiro Lionor Ribeiro Business Analyst Junior chez Crédit Agricole CIB Greater Paris Metropolitan Region

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"Working with Errol on an international Customer Relationship project was an amazing experience. He shows a lot of pragmatism and is a great listener!"

Miora Rakotomanga Customer Success Analyst | CX Management & Transformation at Colorado Groupe Paris, Île-de-France, France

What our prestigious clients say about us

Testimonials

"I have met Errol Allen via online trainings, going with a great interest through his articles and reading his business tips. He is a great observer and powerful writer. You want to get ready for meeting your most demanding customer - read some of the EA's stories, you need to know how to prepare yourself for the challenging job review - get some of the EA's thoughts and tips, you need to motivate your people, go for EA's trainings. I have run a big service operations facility and worked with many different people and customers and I found Errol's observations and articles extremely useful and revelatory. Read, talk, hire and I guarantee you will not waste your time."

Anna Mroczkowska Director of Operations at DTP sp.z Zielona Góra, Lubuskie, Poland

What our prestigious clients say about us

Testimonials

"One of the biggest struggles in our business has been replacing myself and my partner with certain tasks. Being able to replace yourself as a partner in a small business can seem like an insurmountable task. If you are anything like me, you just don't have the time, patience, or attention to detail to document exactly what you do and how you do it. That's where Errol came in. He took the knowledge and experience we had, and put it together in a repeatable format so that we could focus on the things we needed to. Growth. We even found efficiencies in our systems just by having Errol expertly question how and why we did things. Whether you're looking to hire up, get organized, or just get some help organizing all of the intricacies of your business, I highly recommend giving Errol a call."

Matt Trenchard Owner - Senna House Buyers

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"Errol is the calm in the storm of business. His clarity, simple plan of attack and the incredible personal touch bring value to anyone that uses him for the improvement of their business. I highly recommend him!"

Anton Rudjuk President - Rowl Trucking, LLC./FlexiPlus Services, LLC.

What our prestigious clients say about us

Testimonials

"Errol has a unique ability to work with the members of an organization and extract both the obvious and ambiguous steps in a process. After working with Errol, you and your team will walk away with a clearly defined, step-by-step system of processes that can be referenced daily and used for training. I highly encourage anyone engaging with Errol to involve their entire team, as it serves not only as a training exercise, but also as a way to demonstrate how one department's functions affects the rest of the team. Errol is top of class and I recommend him to anyone."

Marc Hassan CEO/Broker - Spectrum Realty Services, LLC.LLC

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Testimonials

"Errol has helped me design a professional architecture for Stutts Property Management with job positions, job descriptions, process flowcharts and policies geared for maximum efficiency. Since implementation of the new structure began in January, employee morale and input has increased along with "buy in" each week! I am extremely grateful for the opportunity to work with Errol. His favorite question is "Why?" and you better have a good answer!"

Huston Kennedy Managing Owner at Stutts Properties

What our prestigious clients say about us

Testimonials

"I met Errol at a system and processes conference and hired him to consult for my property management business. Errol has worked with my teams on several occasions from documenting our system and processes to improving our customer service. Errol is warm and engaging and has a unique ability to make oftentimes a dreaded process seem fun! I would highly recommend Errol Allen and his consulting services."

Sherrie Featherly President - Missoula Property Management

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"Branding, culture and customer service are all interwoven and the business that understands this should do well. Errol's book is the perfect guide for any entrepreneur or small business owner looking to scale their business and add their first employee. Customer service can make or break or business and customers expect stellar experiences. Errol's book gives practical advice, proven strategies and exercise questions to help create the beginnings of a winning customer service strategy.

L. Alexander CEO / Director / Producer - PrettyWork Creative

What our prestigious clients say about us

Testimonials

"Highly recommended especially if you need help visualizing and documenting processes and protocols. you only get into it what you put into it but, if you're willing to work, so is Errol."

Jonathan Blitstein Principal - JKB Multifarious Consulting

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Testimonials

"I had the pleasure of working with Errol in my role as a Customer Service Manager. Errol was invaluable to not only me but the entire company. He possesses a rare nuanced understanding of the importance of communication, core ideas and extensive training of employees. When Errol puts his hands on a problem, I feel sorry for the problem. He is tenacious and hugely passionate about what he does. He became my mentor and taught me how to be a better manager and value my worth."

Amanda Diaz Manager - Property Management Team - Ribbon

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"I can’t say enough nice things about Errol. My wife and I used him for two of our companies for about a year. We didn’t know how much we didn’t know at the time. Errol helped us breakdown our processes step and step and really transform the company from its infancy to maturity. And more than that, he is a good friend to this day. I can’t say I enjoyed every part of the process, but that’s exactly why I needed the help. Trust the process and stick with it. You’ll be glad you did."

Rob Buffington Remote Staffing Consultant - Gordian Staffing

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Testimonials

"Errol is an enthusiastic speaker. He challenges the audience to see their business from their customer’s perspective. His insights into customer service motivated me to get out of the office and go visit my customers. My customers appreciated the opportunity to meet and chat with the owner of the company. I highly recommend Errol!"

Janice Adams President - CHEMICO International, Inc.

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"As you know, when you really love what you do it makes life so much more rewarding. You are definitely my go to for the process mapping/optimization world! My clients love you and your personality, as do I. Continue the great work you do!"

Rainee Busbee Certified EOS Implementer

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Testimonials

"Errol led an engaging workshop on process documentation. One group member described Errol's connectivity diagram as "ingenious" for the clear and simple way it shows how internal and external customers need to be connected to generate positive outcomes--and additional revenue. This was an interactive, practical workshop where we all came up with various pain points that we identified in our current processes. Then, Errol mapped one member's onboarding processes for increased efficiency. Errol is a master at identifying inefficiencies in any process and creating a more effective workflow."

Michael Ross Vistage Chair - Vistage Worldwide, Inc.

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"Errol was at our office in Chicago last week and made a presentation on the importance of documenting company procedures. We are typically very strong in this area, but Errol and I agreed on one area of weakness that we could work on for the day. His process was pure genius! Simplistic, yet thorough and thought provoking. I can't thank him enough for helping us through the process, and I can't wait until we finish the project. Thanks again Errol! I would recommend anybody trying to work on setting up standard processes call Errol today!"

Tim Conn Franchise Development - Facility Solutions - Commercial Cleaning Expert

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"I 100% recommend Errol as a speaker and consultant. He knows what he’s doing and has a great personality to make the “dry” topic of systems & SOP’s fun! Had him work with my team by speaking at one of our lunch n learns, and he did a great job. My entire team rated him a 10 out of 10."

Caroline Castille Chief Executive Officer - Clickable Impact

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"Errol, I gotta tell you, my weeks feel so much better when we meet! I feel much more optimistic and organized. Thank you for all of your help. I think working with you has been one of the best business decisions we've made."

Kaelyn Motzel Property Manager - Stagecoach Property Management

What our prestigious clients say about us

Testimonials

"I highly recommend Errol. He is a great listener and quickly understands your companies issues. He will ask a lot of questions that will help him visualize more the process and flow charts."

Eva Mogyorody Office Manager - Furniture Systems & Cubicles, Inc.

What our prestigious clients say about us

Testimonials

"Errol is a top notch leader. I've attended one of his workshops and he was so helpful in creating processes and workflows. He's able to help you or your group, really dive deep and teach everyone how to actually write a process. I highly recommend using him whether you are a small company just starting out or a larger organization working on fine tuning your processes.

Stacey Salyer Director of Corporate Development - Pure Property Management

What our prestigious clients say about us

Testimonials

"Errol is a recognized thought leader, expert consultant, and mentor in the areas of process improvement, systems, and customer service. He leads and empowers client teams to improve process efficiency and reduce costs, all while creating a culture of excellence. Whether you're watching one of his videos, attending a workshop, or working with him as a client, his common sense, user-friendly, let's-make-this-as-easy-and-fun-as-possible approach improves team morale and productivity to maximize the return on your capital investment. With Errol, in your corner, the only way your business will go is up!"

Valerie Hayes Fractional COO - Valerie Hayes & Company

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Testimonials

"I have had the privilege of working with Errol for the past year and a half. His consultation has been an integral factor in our company's growth, and I have personally learned invaluable lessons from him. The efficient workflows he has created, and his solutions to problems that we have faced have helped us tremendously. His problem-solving mindset, experience in customer service, and knowledge of process documentation combine to create a unique skillset that is a great advantage to any business."

Blair Bigbee Assistant Property Manager - Stutts Properties

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Testimonials

“We have been working with Errol for 3 months so far and it has been a GREAT experience. Even after being in business 30+ years he has been able to organize the structure of the company and create clear guidelines and procedures within each role. We look forward to continuing this relationship!”

Shelby Paul Operations Manager- Kris Konstruction

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Testimonials

"I started working with Errol a year ago. We sat down and reviewed our company road map at a high level. I expressed to him what our company goals were, and Errol went to work. He meets with my team weekly to learn every single step the company takes to reach our clients, internal and external, our future clients and our sales goals. I would ask daily, “what was broken”? This helped me learn more about my company and what my team endures in a daily basis. Having someone like Errol, whom has patience like no other, to analyze our company, to help us grow, is invaluable! If you want to take your company to the next level, you need Errol to do so. Otherwise you will bury yourself in unnecessary stress!"

Shawnmarie Pitts Owner - Home Town Fence, Inc.

Process Documentation Service

Create consistency to keep things from falling through the cracks.

Process Documentation Service

Create consistency to keep things from falling through the cracks.

Process Documentation Service

Create consistency to keep things from falling through the cracks.

what i do!

Process Mapping

Standard Operating Procedure Development (SOP)

Employee Performance Appraisal System Development

IS THIS YOUR COMPANY?

Efficient and effective processes can lead to:

What our prestigious clients say about us

Testimonials

What our prestigious clients say about us

Testimonials

What our prestigious clients say about us

Testimonials

What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

Testimonials

What our prestigious clients say about us

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What our prestigious clients say about us

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What our prestigious clients say about us

Testimonials

What our prestigious clients say about us

Testimonials

What our prestigious clients say about us

Testimonials

What our prestigious clients say about us

Testimonials

What our prestigious clients say about us

Testimonials

What our prestigious clients say about us

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Latest Posts

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How well are your people, processes and metrics connected?