Mr. Allen's confidence and professionalism is what stood out the most in our management team's decision to bring in Errol to take the company to higher performance levels by refining our business model. As time went on, we later learned of Errol's unmatched integrity in how he worked within our company's culture. The honesty he gave in his interactions with our management team had a very positive impact on our business objectives. Errol Allen is a business process management consultant that used his extensive background and experience in customer service to help our healthcare business grow. Errol's skill at gathering and analyzing data from our workflow processes helped us to identify gaps that were causing the company to operate inefficiently. In short, Errol's work documented our internal processes and taught our management team how to implement better internal controls. The net result of the investment made in our firm by contracting Errol resulted in better than a 3x return over a 6 month period! I highly recommend Errol to any business owner because of Errol's work experience and skill as an industry expert to help increase value and profitability of your business.

What a pleasure! Working with Errol on a French project has been a very rewarding job. Errol listens to expectations and has a lot of knowledge to share, his good humor and enthusiasm were always welcome. I highly recommend him.

A partnership that I could renew with pleasure ! Working with Errol on a French project, with a webinar was enriching ! He showed adaptability and he has a lot of knowledge on Customer Service. Everyone left the webinar with a smile and great advice !

Working with Errol on an international Customer Relationship project was an amazing experience. He shows a lot of pragmatism and is a great listener !

I have met Errol Allen via online trainings, going with a great interest through his articles and reading his business tips. He is a great observer and powerful writer. You want to get ready for meeting your most demanding customer - read some of the EA's stories, you need to know how to prepare yourself for the challenging job review - get some of the EA's thoughts and tips, you need to motivate your people, go for EA's trainings. I have run a big service operations facility and worked with many different people and customers and I found Errol's observations and articles extremely useful and revelatory. Read, talk, hire and I guarantee you will not waste your time.

One of the biggest struggles in our business has been replacing myself and my partner with certain tasks. Being able to replace yourself as a partner in a small business can seem like an insurmountable task. If you are anything like me, you just don't have the time, patience, or attention to detail to document exactly what you do and how you do it. That's where Errol came in. He took the knowledge and experience we had, and put it together in a repeatable format so that we could focus on the things we needed to. Growth. We even found efficiencies in our systems just by having Errol expertly question how and why we did things. Whether you're looking to hire up, get organized, or just get some help organizing all of the intricacies of your business, I highly recommend giving Errol a call.

Errol is the calm in the storm of business. His clarity, simple plan of attack and the incredible personal touch bring value to anyone that uses him for the improvement of their business. I highly recommend him!

Errol has a unique ability to work with the members of an organization and extract both the obvious and ambiguous steps in a process. After working with Errol, you and your team will walk away with a clearly defined, step-by-step system of processes that can be referenced daily and used for training. I highly encourage anyone engaging with Errol to involve their entire team, as it serves not only as a training exercise, but also as a way to demonstrate how one department's functions affects the rest of the team. Errol is top of class and I recommend him to anyone.

Errol has helped me design a professional architecture for Stutts Property Management with job positions, job descriptions, process flowcharts and policies geared for maximum efficiency. Since implementation of the new structure began in January, employee morale and input has increased along with "buy in" each week! I am extremely grateful for the opportunity to work with Errol. His favorite question is "Why?" and you better have a good answer!

I met Errol at a system and processes conference and hired him to consult for my property management business. Errol has worked with my teams on several occasions from documenting our system and processes to improving our customer service. Errol is warm and engaging and has a unique ability to make oftentimes a dreaded process seem fun! I would highly recommend Errol Allen and his consulting services.

“I can’t say enough nice things about Errol. My wife and I used him for two of our companies for about a year. We didn’t know how much we didn’t know at the time. Errol helped us breakdown our processes step and step and really transform the company from its infancy to maturity. And more than that, he is a good friend to this day. I can’t say I enjoyed every part of the process, but that’s exactly why I needed the help. Trust the process and stick with it. You’ll be glad you did.

Not only do I highly recommend Errol but I have already recommended him to all of my friends who run a business. Errol helped Empire Industries not only document all of our processes but during the process we found bottleneck challenges, communication challenges with our clients and with our team, found team members performing the same tasks, tasks not being completed and anything else you can dream of. Errol has a knack for getting the details of each and every process. We are now running much more efficiently, our communication to our customers has increased, our customer service levels have increased and our team members are performing all of the necessary tasks. If you are serious about running your business efficiently and providing top notch customer service you need to work with Errol.