Unmet Needs
It is important to know what is required by each person performing tasks within the process. Unmet needs create rework and delays in the process when team members are not provided with the proper elements (information, product, etc.) that allow them to complete their process tasks. The needs of each team member must be clearly defined to ensure process effectiveness. Process mapping help with identifying the needs of people performing the work within processes as well as people impacted by the process.
Poor process communication
Considering that most processes flow across departments – and even out to suppliers/vendors – communication within the process is critical to its success. When conducting process mapping, it is important to identify critical communication points in the process, the methods of communication utilized and communication content. Poor process communication creates unnecessary delays, employee and customer frustration – possibly leading to revenue decline as well as unnecessary employee turnover.
The process does not fit the current business status
When a company grows, the processes are often not updated to accommodate the additional volume created by the growth.
Bottlenecks are often the result when consideration is not given to infrastructure requirements. Once again, delays appear in the process – which can lead to – you guessed it – employee and customer frustration . Process mapping allows one to identify adjustment opportunities required to meet the current business status.
Process results are not measured/monitored
Quite often, process performance is either not measured or not consistently monitored. It is a must to determine key performance indicators(KPIs) for critical processes – especially those connected to revenue generation and customer experience – then consistently monitor performance. A process mapping expert can assist in determining what is to be
measured within the process.
Why Companies Across the U.S. Hire Us for Process Mapping
Organizations nationwide partner with Errol Allen Consulting because they want:
- Clear, predictable workflows
- Fewer operational mistakes
- Faster onboarding and training
- Standardized processes across teams
- Less fire-fighting and confusion
- More accountability and visibility
- Better customer experiences
Our Process Mapping Approach (Proven 4-Step Framework)
Step 1 — Pre-Mapping Assessment
We review your existing tools, processes, and team structure to understand how work currently flows.
Step 2 — Live Working Session
We map the workflow with your team — virtually or on-site — documenting every step, dependency, and handoff.
Step 3 — Build the Documentation
Your workflow becomes a clean, visual process map with clear responsibilities, roles, and handoffs.
Step 4 — Deliver Your Final Workflow Package
You receive the completed map, SOP, and improvement recommendations.
If your team wants hands-on support documenting workflows, consider joining our Document Your Processes Workshop.
Who This Is For
This service is ideal for companies experiencing:
- “Everyone does it differently” issues
- Constant fire-drills
- No process visibility
- Training inconsistencies
- Lost knowledge when employees leave
- Rapid growth or team changes
For a deeper understanding of how connected processes transform operations, explore my book Achieve Connectivity Now!.
Book Your Process Mapping Session
Ready to eliminate confusion and create operations that scale?
Schedule Your Process Mapping Session
Frequently Asked Questions
What is process mapping?
A visual method to show how work flows through your business across people, steps, tools, and systems.
Do you offer virtual process mapping?
Yes — we work with companies across the U.S. through virtual and hybrid mapping sessions.
How long does a process mapping session take?
Most workflows take 2–4 hours to map, plus documentation time.
What size companies do you work with?
Small and mid-sized companies, especially $5M–$20M revenue businesses.
If you’re located in the Houston area, see our Houston process mapping services page.