Internationally known speaker, author and customer service expert Errol Allen provides practical advice and solutions garnered from over 25 years of hands – on experience. He possesses a multi-faceted perspective of organizations through the various positions held during his corporate tenure with companies such as ADT Security Systems, TCI Cablevision, The Houston Post, Excel Communications, e-talk and GEICO Insurance. From the phone to the field, Errol has serviced customers himself and understands that a “systems” orientation is crucial to providing excellent customer service.
He assists his clients by facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers. As a “hands-on” consultant, Errol takes an active role with clients. He maps out his clients’ work processes and creates procedures manuals. Errol develops job descriptions and performance standards. He also helps with identifying customer centered key performance indicators and the internal processes that impact indicator results. Errol also develops and implements simple solution tools that clients utilize to improve the level of service provided inside and outside of the company.
Errol shares his operations and customer service expertise as a contributing writer for The Houston Business Journal and Small Business Today Magazine. In his quest to acknowledge the receipt of great customer service, Errol personally awards his “Now That’s Customer Service! Award to deserving employees or companies. An avid blogger, his articles have been published in several online publications including Yahoo Small Business Advisor, Customer Service Manager, Customer Experience Magazine of the UK and Young Fabulous and Self Employed. He has also participated as a workshop leader at the University of Houston’s Small Business Development Center, the Houston Community College Goldman Sachs 10,000 Small Businesses Alumni Program, the Houston Association of Realtors and with the Service Corporation of Retired Executives (SCORE). Get your copy of Errol’s book – “Keys To Delivering Amazing Customer Service!”