Errol Allen is a U.S.-based operations consultant and process mapping expert, and the author of Achieve Connectivity Now! — a practical business guide focused on building connected, scalable operations. He specializes in business process mapping, workflow redesign, and SOP development for growing service-based and operationally complex organizations.
With more than 25 years of real-world operational and customer-facing experience, Errol helps organizations identify inefficiencies, eliminate process breakdowns, and create documented workflows that improve productivity, consistency, and customer experience.
If your business is growing but work feels inconsistent, unclear, or overly dependent on a few key people, that’s usually a process issue — not a people issue.
👉 Schedule a 30-Minute Process Health Check
No sales pitch. Just clarity.
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### Experience: Real Operational Work in the Field
Errol’s expertise is grounded in decades of hands-on operational roles with organizations including ADT Security Systems, The Houston Post, TCI Cablevision, Excel Communications, etalk Corporation, and GEICO.
These experiences gave him an insider’s understanding of:
• How work moves across departments
• Where breakdowns typically occur
• Why internal customer service drives external customer satisfaction
• How undocumented processes create risk, rework, and inconsistency
This real-world foundation shapes how Errol approaches every consulting engagement.
His experience spans customer-facing, operational, and leadership-support roles, giving him first-hand insight into how processes fail — and how to fix them.
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### Expertise: Process Mapping, Workflow Redesign & SOP Development
Errol specializes in helping organizations move from reactive operations to documented, repeatable systems. His core areas of focus include:
• Business process mapping (current-state and future-state)
• SOP development and process documentation
• Workflow redesign for speed, clarity, and accountability
• Internal customer service optimization
• Operational troubleshooting and gap analysis
• Cross-department handoff improvement
His clients span property management, manufacturing, trucking, distribution, commercial lighting, lending, and other service-based industries.
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### Authority: Author, Speaker & Industry Contributor
Errol Allen is the author of Achieve Connectivity Now! – A Practical Business Guide to Keep Things from Falling Through the Cracks and a national speaker on operational clarity, internal customer service, and scalable process design.
His insights have been featured in:
• Yahoo Small Business Advisor
• Customer Service Manager
• Customer Experience Magazine (UK)
• Young, Fabulous & Self Employed
As a national speaker and workshop facilitator, Errol works with leadership teams across the U.S. to improve operational clarity, strengthen internal communication, and create systems that support sustainable growth.
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### Trust: A Practical, Hands-On Consulting Approach
Leaders work with Errol because of his clarity, honesty, and practical approach. His work is focused on:
• Understanding how work actually happens inside the organization
• Delivering actionable solutions — not theory or templates
• Documenting processes teams can adopt immediately
• Eliminating rework, confusion, and inconsistent service
• Building systems that outlast employee turnover
His consulting approach is based on documented workflows, real operational data, and direct collaboration with internal teams — not assumptions or generic templates.
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### Mission: Build Organizations That Run Smoothly and Sustainably
Across his consulting, writing, and workshops, Errol’s mission is simple:
To help organizations eliminate chaos, strengthen internal customer service, and build documented processes that support long-term growth.
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Not sure where the breakdown is in your operations?
The Process Health Check helps identify where work stalls, where handoffs fail, and where accountability disappears — so you can move forward with clarity.
👉 Schedule a 30-Minute Process Health Check