Errol Allen

Operations Consultant | Customer Service Expert | Author | Public Speaker | Workshop Facilitator

Customer Service Guru – According to the Silicon Valley Dictionary

A native Houstonian and city boy at heart, Errol Allen utilizes insights gained via various roles during his corporate career ADT Security Systems, The Houston Post, TCI Cablevision, Excel Communications, etalk Corporation and GEICO. He possesses the ability to see the big picture while also understanding the connectivity details that keeps the train on the right track and moving toward its destination.

He assists his clients by facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers. As a “hands-on” consultant, Errol takes an active role with clients and client employees to acquire a thorough understanding of the business while implementing EA Consulting’s methodology to achieve connectivity.

Errol shares his operations and customer service expertise as a contributing writer for The Houston Business Journal and Small Business Today Magazine. An avid blogger, his articles have been published in several online publications including Yahoo Small Business Advisor, Customer Service Manager, Customer Experience Magazine of the UK and Young Fabulous and Self Employed. He has also participated as a workshop leader at the University of Houston’s Small Business Development Center, the Houston Community College Goldman Sachs 10,000 Small Businesses Alumni Program, the Houston Association of Realtors and with the Service Corporation of Retired Executives (SCORE).

When not having fun with clients or leading a workshop, Errol is probably somewhere watching NASCAR, IMSA, INDY or SCCA auto races during the racing season or cheering on his beloved Michigan Wolverines during the football season.

Get your copy of Errol’s book – “Keys to Delivering Amazing Customer Service!”