Errol Allen

Operations Consultant | Customer Service Expert | Author | Public Speaker | Workshop Facilitator

Customer Service Guru – According to the Silicon Valley Dictionary

Errol Allen is a process improvement and systems expert. With his hands-on approach, Errol assists organizations by analyzing information to align people, processes and technology to achieve business goals.
His expertise allows companies to enhance process efficiency, reduce costs and get a better return on their capital investment.

A native Houstonian and city boy at heart, Errol Allen utilizes insights gained via various roles during his corporate career with ADT Security Systems, The Houston Post, TCI Cablevision, Excel Communications, etalk Corporation and GEICO. He possesses the ability to see the big picture while also understanding the connectivity details that keep the train on the right track and moving toward its destination.

Errol decided to pursue his passion for processes and customer service by taking the entrepreneurial leap in 2011. He’s been known to say of his consulting journey – “I’m just having fun!” He assists his clients by facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers. His principle based approach has proven effective with clients across multiple industries such as Property Management, Distribution, Trucking, Lending, Commercial Lighting and Manufacturing.

Errol shares his operations and customer service expertise as a contributing writer for The Houston Business Journal and Small Business Today Magazine. An avid blogger, his articles have been published in several online publications including Yahoo Small Business AdvisorCustomer Service ManagerCustomer Experience Magazine of the UK and Young, Fabulous and Self Employed.

Additionally, Errol shares his expertise across the U.S. as a Vistage Speaker and has also participated as a workshop leader at the University of Houston’s Small Business Development Center, the Houston Community College Goldman Sachs 10,000 Small Businesses Alumni Program, the Houston Association of Realtors and the Service Corporation of Retired Executives (SCORE).


When not having fun with clients or leading a workshop, Errol is probably somewhere watching NASCAR, IMSA, INDY or SCCA auto races during the racing season or cheering on his beloved Michigan Wolverines during the football season.

Get your copy of Errol’s book – “Keys to Delivering Amazing Customer Service!”