Errol Allen

Operations Consultant | Customer Service Expert | Author | Public Speaker | Workshop Facilitator

Customer Service Guru – According to the Silicon Valley Dictionary

Errol Allen is a process improvement and systems expert. With his hands-on approach, Errol assists organizations by analyzing information to align people, processes and technology to achieve business goals.
His expertise allows companies to enhance process efficiency, reduce costs and get a better return on their capital investment.

A native Houstonian and city boy at heart, Errol Allen utilizes insights gained via various roles during his corporate career with ADT Security Systems, The Houston Post, TCI Cablevision, Excel Communications, etalk Corporation and GEICO. He possesses the ability to see the big picture while also understanding the connectivity details that keep the train on the right track and moving toward its destination.

Errol decided to pursue his passion for processes and customer service by taking the entrepreneurial leap in 2011. He’s been known to say of his consulting journey – “I’m just having fun!” He assists his clients by facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers. His principle based approach has proven effective with clients across multiple industries such as Property Management, Distribution, Trucking, Lending, Commercial Lighting and Manufacturing.

With a keen eye for identifying inefficiencies and a passion for driving operational excellence, Errol has become a trusted advisor to numerous organizations. He specializes in helping businesses streamline their operations, improve productivity, and achieve sustainable growth.

Errol’s approach to consulting is rooted in a deep understanding of the unique challenges faced by each client. He takes the time to thoroughly assess their current processes, identify areas for improvement, and develop customized strategies that align with their specific goals and objectives.

One of Errol’s key strengths is his ability to bridge the gap between strategy and execution. He not only provides valuable insights and recommendations but also supports his clients in implementing the necessary changes. By working closely with teams at all levels of the organization, Errol ensures a smooth transition and lasting results.

Errol shares his operations and customer service expertise as a contributing writer for The Houston Business Journal and Small Business Today Magazine.  and as a Vistage Speaker across the U.S, An avid blogger, his articles have been published in several online publications including Yahoo Small Business AdvisorCustomer Service ManagerCustomer Experience Magazine of the UK and Young, Fabulous and Self Employed.

 

When not having fun with clients or leading a workshop, Errol is probably somewhere watching NASCAR, IMSA, INDY or SCCA auto races during the racing season or cheering on his beloved Michigan Wolverines during the football season.

Get your copy of Errol’s book – “Keys to Delivering Amazing Customer Service!”

Testimonial