**Errol Allen — Operations Consultant, Process Mapping Expert & Author of Achieve Connectivity Now!

25+ Years of Hands-On Operational Experience Across Industries**

Errol Allen is a highly respected operations consultant and process improvement expert with more than 25 years of practical, real-world experience in workflow design, process documentation, customer service operations, and internal communication systems. He specializes in helping organizations identify inefficiencies, eliminate process breakdowns, and build documented workflows that improve productivity, consistency, and customer experience.

Experience: Real Operational Work in the Field

Errol’s expertise is built on decades of hands-on operational and customer-facing roles with organizations including ADT Security Systems, The Houston Post, TCI Cablevision, Excel Communications, etalk Corporation, and GEICO. These roles gave him an insider’s understanding of:

How work moves across departments
Where breakdowns typically occur
Why internal customer service drives external customer satisfaction
How to build systems that teams actually use

This experience forms the foundation of his consulting methodology.

Expertise: Process Mapping, Workflow Redesign, SOP Development

Errol’s consulting work focuses on transforming the way organizations operate. His expertise includes:

Business process mapping (current-state & future-state)
Process documentation & SOP development
Workflow redesign to improve speed and clarity
Internal customer service optimization
Operational troubleshooting and gap analysis
Cross-department handoff improvement

His clients span property management, manufacturing, trucking, distribution, commercial lighting, lending, and service-based industries, giving him broad cross-industry insight into operational inefficiencies.

Authority: Published Author, Industry Contributor & Speaker

Errol is the author of the book “Achieve Connectivity Now! – A Practical Business Guide to Keep Things from Falling Through the Cracks,” which teaches leaders how to build connected, scalable, well-documented operations.

His insights have been featured in:

Yahoo Small Business Advisor
Customer Service Manager
Customer Experience Magazine (UK)
Young, Fabulous & Self Employed

As a national speaker and workshop facilitator, Errol trains teams across the U.S. on improving operational clarity, building effective workflows, and creating documented systems that help companies scale.

Trust: A Transparent, Hands-On, Client-Focused Approach

Leaders work with Errol because of his clarity, honesty, and practical approach. He focuses on:

Understanding an organization’s real challenges
Providing actionable, not theoretical, solutions
Documenting processes in a way teams can adopt immediately
Eliminating rework, confusion, and inconsistent service
Creating repeatable systems that outlast employee turnover

Errol’s work is grounded in transparency, systematic thinking, and helping companies operate with confidence and accountability.

Mission: Build Organizations That Run Smoothly and Sustainably

Across his consulting, writing, and workshops, Errol’s mission remains consistent:
To help organizations eliminate chaos, strengthen internal customer service, and build processes that support long-term growth.

Get your copy of Errol’s new book: Achieve Connectivity Now!
👉 https://books.by/ea-consulting

Ready to improve your operations?
👉 Schedule a consultation or workshop through his Contact Page.

Testimonial

"Our systems were in shambles. I was constantly having arguments with my co-founder, the team was in disarray and our churn rate was 14% higher than the national average. Enter Errol. He helped us navigate all of our processes not just documenting them but showing us where the holes were. We were able to fortify our processes with Errol. Our churn rate decreased, our team had less stress, we were able to grow and stress as a business owner subsided. Thank you Errol for all your guidance and counseling! Worth every penny. There is nobody better in process documentation and consulting."

Pete Neubig Co-Founder - Empire Industries

"Our team has been taking a deep dive into our processes to discuss and strategize across all departments how we can continue to gain more efficiencies and ensure best practices to service our clients even better. We take pride in what our team does daily, but their drive and determination to always grow, listen, improve and develop is inspiring. Errol Allen has been instrumental in this journey, and we simply would not be able to do it without his expertise."

Mike Thomas President - Accuserv

"Errol is the calm in the storm of business. His clarity, simple plan of attack and the incredible personal touch bring value to anyone that uses him for the improvement of their business. I highly recommend him!"

Anton Rudjuk President - Rowl Trucking, LLC./FlexiPlus Services, LLC.

"Errol has helped me design a professional architecture for Stutts Property Management with job positions, job descriptions, process flowcharts and policies geared for maximum efficiency. Since implementation of the new structure began in January, employee morale and input has increased along with "buy in" each week!"

Huston Kennedy Broker/Owner - Stutts Properties

Operations Consultant & Process Mapping Expert