Top 4 Reasons for Broken Business Processes

During process mapping sessions, we often uncover the root causes behind workflow breakdowns. Here are the most common issues businesses encounter:

Unmet Needs

It is important to know what is required by each person performing tasks within the process. Unmet needs create rework and delays in the process when team members are not provided with the proper elements (information, product, etc.) that allow them to complete their process tasks. The needs of each team member must be clearly defined to ensure process effectiveness. Process mapping help with identifying the needs of people performing the work within processes as well as people impacted by the process.

Poor process communication

Considering that most processes flow across departments – and even out to suppliers/vendors – communication within the process is critical to its success. When conducting process mapping, it is important to identify critical communication points in the process, the methods of communication utilized and communication content. Poor process communication creates unnecessary delays, employee and customer frustration – possibly leading to revenue decline as well as unnecessary employee turnover.

The process does not fit the current business status

When a company grows, the processes are often not updated to accommodate the additional volume created by the growth. Bottlenecks are often the result when consideration is not given to infrastructure requirements. Once again, delays appear in the process – which can lead to – you guessed it – employee and customer frustration . Process mapping allows one to identify adjustment opportunities required to meet the current business status.

Process results are not measured/monitored

Quite often, process performance is either not measured or not consistently monitored. It is a must to determine key performance indicators(KPIs) for critical processes – especially those connected to revenue generation and customer experience – then consistently monitor performance. A process mapping expert can assist in determining what is to be measured within the process.

Process mapping services help businesses create visual representations of their workflows to identify inefficiencies, improve operations, and support strategic goals. At EA Consulting, we work directly with your team to uncover bottlenecks, clarify responsibilities, streamline handoffs, and make your workflows easier to follow and manage.

By visually mapping how work actually flows through your organization, we show you where delays, rework, duplicate steps, and communication breakdowns occur. This gives your team the clarity they need to make better decisions, reduce operational friction, and deliver consistent, predictable results.

Whether you’re growing fast, dealing with “everyone does it differently” problems, or struggling with onboarding and accountability, our process mapping services give you a clear picture of your current operations — and a practical path toward improvement.

What You Get With Our Process Mapping Services

When your team documents workflows properly, they eliminate confusion, reduce mistakes, and operate with consistency. Our process mapping services include:

Full discovery of how work is currently being done across people, steps, tools, and systems.
Identification of bottlenecks, workflow gaps, delays, and communication breakdowns.
Clarification of roles, responsibilities, and handoff points.
A streamlined, future-state workflow that reduces friction and improves customer experience.
A clear process map your team can actually use for training and daily execution.

Why Companies Across the U.S. Hire Us

Businesses hire us because they want:

Fewer operational mistakes
Faster onboarding
Standardized workflows
Less internal firefighting
Less dependency on “tribal knowledge”
Better customer experiences

Our Process Mapping Approach

Step 1 – Pre-Mapping Assessment

We review your current tools, processes, and team structure.

Step 2 – Live Working Session

We map the workflow together — virtually or on-site — documenting every action, decision, and handoff.

Step 3 – Build the Documentation

Your workflow becomes a clear, visual process map with well-defined steps and responsibilities.

Step 4 – Deliver Your Final Workflow Package

You receive the visual map, SOP outline, and practical recommendations for improvement.

Who This Is For

This service is ideal for small and mid-sized businesses experiencing:

Everyone doing the work differently
Constant fire-drills
No process visibility
Training issues
Lost knowledge when employees leave
Rapid growth and team changes

Serving Businesses Nationwide

We partner with clients across the U.S. in industries such as customer service, logistics, property management, manufacturing, professional services, healthcare support, and B2B operations.

What Our Clients Say About Working With Us

“Our systems were in shambles. I was constantly having arguments with my co-founder, the team was in disarray and our churn rate was 14% higher than the national average. Enter Errol. He helped us navigate all of our processes—not just documenting them but showing us where the holes were. We were able to fortify our processes with Errol. Our churn rate decreased, our team had less stress, we were able to grow and stress as a business owner subsided. Worth every penny. There is nobody better in process documentation and consulting.”

— Pete Neubig, Co-Founder · Empire Industries

“Our team has been taking a deep dive into our processes to strategize across all departments and gain more efficiencies. Their drive to grow and improve is inspiring. Errol Allen has been instrumental in this journey, and we simply would not be able to do it without his expertise.”

— Mike Thomas, President · Accuserv

“As a fairly new business, we were looking for guidance when establishing our processes. Errol guided our thoughts, pushed us when needed, and showed us how to put our ideas in place. We accomplished so much during our sessions and will forever be grateful for the support.”

— Karen Suarez, COO · Paquin Public Relations

“We worked together weekly for 3 months to build processes and decision trees for a 10-person company. Errol helped me restore work-life balance and empowered my team to make decisions I thought only I could make. The outside perspective was invaluable. I wouldn't be as smooth of an operation without him.”

— Brendan Lee, Owner/Operator · Xtreme Carpet Cleaning & Restoration

“Errol spent 2 days with our team helping us document our processes and so much more. It was hard work but Errol makes it fun! We accomplished more in 2 days than I could have imagined. Errol clearly enjoys what he does—and that’s what makes him so effective.”

— Brandon Sowers, Owner · Redstone Property Management

Book Your Process Mapping Session

Ready to eliminate confusion and create operations that scale?

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Helpful Resources

If you're exploring ways to improve your operations, you may find these guides valuable:

We Serve Clients Nationwide

Our process mapping services support businesses across the United States. Whether your team is local, fully remote, or spread across multiple locations, we provide clear, consistent workflows that improve efficiency, communication, and scalability.

No matter where your team is located, our virtual mapping approach ensures you receive the same level of clarity, structure, and actionable process documentation.

Frequently Asked Questions

What is process mapping?

Process mapping is a visual method to show how work flows through your business — across steps, people, tools, and departments.

Do you offer virtual and on-site services?

Yes — we provide both virtual and on-site process mapping sessions nationwide.

How long does a process mapping session take?

Most workflows take 2–4 hours to map, plus documentation time.

Do you create the SOP afterward?

Yes — every mapping session includes documentation your team can follow consistently.

What size companies do you work with?

We specialize in supporting small and midsized companies, especially those between $5M–$20M in annual revenue.

If you’re located in the Houston area, see our Houston process mapping services page.