CAPITAL CORP. SYDNEY

73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319

WILD KEY CAPITAL

22 Guild Street, NW8 2UP,
LONDON

Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276

LECHMERE CAPITAL

Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92

For help call US Flag +281.467.9189 or Email Us

Customer Service – From The Inside Out

Consulting, Customer Service, Speaker

In today’s tumultuous economy, customer service is more important than ever before. One bad experience can cost you a customer and perhaps potential customers. While it’s important to train your front line employees to give good customer service, it’s more important to create a good work environment(system) for your employees. Make sure your current procedures allow for smooth and consistent delivery of your service/product to your customer.  Make sure each person understands how they impact the service delivery process. Get your employees to spend time in each other’s shoes so as to gain a better understanding of and respect for each other’s responsibilities. Get  your managers to spend time with their employees to gain insight and appreciation for what the employee does to complete his/her tasks.  These steps create an environment filled with learning, mutual respect and creativity. If your employees are happy, it flows directly to your customer.

Errol

www.errolallenconsulting.com

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