CAPITAL CORP. SYDNEY

73 Ocean Street, New South Wales 2000, SYDNEY

Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319

WILD KEY CAPITAL

22 Guild Street, NW8 2UP,
LONDON

Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276

LECHMERE CAPITAL

Genslerstraße 9, Berlin Schöneberg 10829, BERLIN

Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92

For help call US Flag +281.467.9189 or Email Us

Human resources

Improve Your Bottom Line With Data

Consulting

My analytical inclinations lead me to ask lots of questions. Lots of questions! What often helps me to get the answers to these questions is data. It’s important to pay attention to data and even more important to get the…

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How Do Your Employees Really Feel?

Consulting

Customer service is a people industry. Although self-service has become an option for customers, people still play in important role in the customer’s experience. Employees are people. Just as customers share information regarding their experience with your company, employees do the…

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Wow Your Employees First!

Consulting

During my customer service career, I have seen many reminders advising employees to “Wow the customer!” It’s important to “Wow” the customer as this is a surefire way to increase customer retention. What about employee retention? I think it’s critical to “Wow!”…

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Web Chat – Is Less More?

Consulting

Web chatting, as an option for customers to utilize  for communicating with companies, is on the rise. According to the 2012 Fourth Annual BoldChat Live Chat  Effectiveness report, one in five shoppers prefer online chat over any form of communication. In looking to…

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4 C’s of Customer Service

Consulting

Four words crossed my mind the other day regarding customer service.  I call them the four Cs of customer service – Commitment, Completeness, Consistency and Communication. Let’s take a look at each one. Commitment –  In order to give great customer service,…

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The Power of Enthusiasm In Customer Service

Consulting

A key ingredient to success in the customer service industry is enthusiasm. This component is crucial to both gaining and retaining customers. Whether you’re on the phone, face to face, emailing or web chatting, your level of enthusiasm is apparent to your…

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Do The Unexpected

Consulting

Every entrepreneur or business owner strives to get the attention of potential customers and to retain existing customers (You do have a retention strategy right?) I often hear business owners discussing what’s required to separate themselves from their competitors. A word of advice…

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Today’s Customers – What Do They Want?

Consulting

I’ve noticed something different about today’s customer. Unlike the customer of yesteryear who did not have easy access to product information and multiple avenues by which to locate and purchase products, the customer of today can easily access information, compare prices…

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