Errol was extremely responsive to helping me when we were implementing a new customer service telephone monitoring process. He shared his knowledge and gave me key insights to think about in the process. His follow through has been impeccable – and he has even gone the road to ensure that all processes are working well. He is a true professional with much knowledge and experience to share.
Susan Gutierrez – Customer Service Manager – Morton Salt – Chicago, IL
Errol is an expert on Customer Service. He knows how to communicate that feeling through training. He can help design a training program, or deliver a training program, to your customer service people and they will be able to apply the lessons to create better customer experiences. Errol can take a look at your customer service offerings and work with you from the Executive level through the individual agent level to craft a plan that will point your organization to customer orientation. I heartily recommend Errol to anyone who values customer service.
Tom Richard – Director of Organizational Development – Westpark Communications – Houston, Tx
“We use your YouTube clips and newsletter material to discuss how we can improve our customer experiences – thank you for your work.”
Andy Schulz – Customer Service Manager – Legendary Whitetails – Slinger, WI
“Errol is an enthusiastic speaker. He challenges the audience to see their business from their customer’s perspective. His insights into customer service motivated me to get out of the office and go visit my customers. My customers appreciated the opportunity to meet and chat with the owner of the company. I highly recommend Errol!”
Janice Adams – President – CHEMICO International – Houston, Tx