Top 4 Reasons for Broken Business Processes

These are the most common workflow issues we uncover during process mapping sessions with businesses:

Unmet Needs

It is important to know what is required by each person performing tasks within the process. Unmet needs create rework and delays in the process when team members are not provided with the proper elements (information, product, etc.) that allow them to complete their process tasks. The needs of each team member must be clearly defined to ensure process effectiveness. Process mapping help with identifying the needs of people performing the work within processes as well as people impacted by the process.

Poor process communication

Considering that most processes flow across departments – and even out to suppliers/vendors – communication within the process is critical to its success. When conducting process mapping, it is important to identify critical communication points in the process, the methods of communication utilized and communication content. Poor process communication creates unnecessary delays, employee and customer frustration – possibly leading to revenue decline as well as unnecessary employee turnover.

The process does not fit the current business status

When a company grows, the processes are often not updated to accommodate the additional volume created by the growth. Bottlenecks are often the result when consideration is not given to infrastructure requirements. Once again, delays appear in the process – which can lead to – you guessed it – employee and customer frustration . Process mapping allows one to identify adjustment opportunities required to meet the current business status.

Process results are not measured/monitored

Quite often, process performance is either not measured or not consistently monitored. It is a must to determine key performance indicators(KPIs) for critical processes – especially those connected to revenue generation and customer experience – then consistently monitor performance. A process mapping expert can assist in determining what is to be measured within the process.

Why Phoenix Companies Hire Us for Process Mapping

Phoenix companies — especially home services, trades, logistics, professional services, property management, and B2B service providers — partner with us because they want:

Clear, consistent workflows instead of ad-hoc methods
Better coordination between teams and departments
Fewer recurring errors, delays, and escalations
Faster onboarding and more confident new hires
Less dependency on “key person” knowledge
Processes that can support continued growth

Our Process Mapping Approach

Step 1 — Pre-Mapping Assessment

We review your existing workflows, tools, roles, and communication channels to understand how your operations function today.

Step 2 — Live Working Session

We conduct a live, collaborative process mapping session with your team (delivered virtually for Phoenix companies), documenting each step, decision, and handoff.

Step 3 — Documentation & Redesign

Your workflow is transformed into a clear visual process map that highlights responsibilities, dependencies, and improvement opportunities.

Step 4 — Final Workflow Package

You receive the process map, an SOP-ready outline, and practical recommendations to strengthen consistency and efficiency.

Who This Is For

This service is ideal for Phoenix businesses experiencing:

Inconsistent ways of doing the same work
Breakdowns during handoffs or transitions
Frequent rework or duplicated effort
Onboarding that takes too long or feels unclear
Core processes that only live in a few people’s heads
Growth that is outpacing current systems

Serving Phoenix and Surrounding Areas (Virtually)

We support teams across the greater Phoenix area through virtual process mapping sessions, including:

Phoenix
Scottsdale
Tempe
Mesa
Chandler
Gilbert
Glendale
Peoria
Goodyear
Surprise

Helpful Resources

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Ready to eliminate workflow chaos and create processes your team can rely on?

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Serving Clients in Additional Cities

We support businesses across the U.S. through our specialized process mapping services, including:

Frequently Asked Questions

Do you offer process mapping for Phoenix businesses?

Yes. We work with Phoenix-area companies through virtual process mapping sessions designed for busy, growing teams.

Do you understand field and service-based operations?

Yes. We frequently work with service-based and field-based teams and focus on building processes that are practical in the real world.

What types of Phoenix businesses do you work with?

We support small and mid-sized businesses in trades, home services, property management, logistics, professional services, and other service-based industries.

How long does a process mapping session take?

Most workflows take 2–4 hours to map, depending on complexity and the number of people involved.

Do you help create SOPs after mapping?

Yes — our SOP development services turn your mapped workflows into clear, step-by-step documentation your team can use for training and daily work.