Top 4 Reasons for Broken Business Processes

These are the most common workflow issues we uncover during process mapping sessions with Raleigh–Durham businesses:

Unmet Needs

It is important to know what is required by each person performing tasks within the process. Unmet needs create rework and delays in the process when team members are not provided with the proper elements (information, product, etc.) that allow them to complete their process tasks. The needs of each team member must be clearly defined to ensure process effectiveness. Process mapping help with identifying the needs of people performing the work within processes as well as people impacted by the process.

Poor process communication

Considering that most processes flow across departments – and even out to suppliers/vendors – communication within the process is critical to its success. When conducting process mapping, it is important to identify critical communication points in the process, the methods of communication utilized and communication content. Poor process communication creates unnecessary delays, employee and customer frustration – possibly leading to revenue decline as well as unnecessary employee turnover.

The process does not fit the current business status

When a company grows, the processes are often not updated to accommodate the additional volume created by the growth. Bottlenecks are often the result when consideration is not given to infrastructure requirements. Once again, delays appear in the process – which can lead to – you guessed it – employee and customer frustration . Process mapping allows one to identify adjustment opportunities required to meet the current business status.

Process results are not measured/monitored

Quite often, process performance is either not measured or not consistently monitored. It is a must to determine key performance indicators(KPIs) for critical processes – especially those connected to revenue generation and customer experience – then consistently monitor performance. A process mapping expert can assist in determining what is to be measured within the process.

Why Raleigh–Durham Companies Hire Us for Process Mapping

The Research Triangle’s fast-growing organizations—especially tech firms, life sciences companies, agencies, education providers, and professional services—partner with us to:

Document workflows clearly and consistently
Improve communication across teams and departments
Reduce recurring mistakes and internal rework
Speed up onboarding for new employees
Eliminate dependency on “tribal knowledge”
Build processes that can scale as the team grows

Our Process Mapping Approach

Step 1 — Pre-Mapping Assessment

We assess your workflows, tools, team structure, and communication methods to understand where issues exist.

Step 2 — Live Working Session

We conduct a virtual, collaborative process mapping session with your Raleigh–Durham team to document each step and handoff.

Step 3 — Documentation & Redesign

Your workflow becomes a clear visual process map with defined roles, responsibilities, and improvement opportunities.

Step 4 — Final Workflow Package

You receive your visual workflow, an SOP-ready outline, and practical recommendations to support clarity and efficiency.

Who This Is For

This service is ideal for Raleigh–Durham businesses experiencing:

Inconsistent ways of completing key processes
Frequent breakdowns during handoffs
Recurring client issues or rework
Time-consuming onboarding and training
High reliance on key employees for process knowledge
Growth that is stretching existing workflows

Serving Raleigh–Durham and the Research Triangle (Virtually)

Raleigh
Durham
Chapel Hill
Cary
Morrisville
Apex
Holly Springs
Wake Forest
Research Triangle Park (RTP)

Helpful Resources

Book Your Raleigh–Durham Process Mapping Session

Ready to bring clarity and structure to your operations?

Schedule a Consultation

Serving Clients in Additional Cities

We support businesses across the U.S. through our specialized process mapping services, including:

Frequently Asked Questions

Do you offer process mapping for Raleigh–Durham businesses?

Yes — we deliver process mapping sessions virtually for teams across the Research Triangle.

Do you work with tech and hybrid teams?

Yes. We frequently support tech and hybrid/remote teams with workflows that span multiple tools and locations.

How long does a process mapping session take?

Most workflows take 2–4 hours to map, depending on complexity.

Do you create SOPs afterward?

Yes — our SOP development services turn mapped workflows into clear step-by-step documentation.