Top 4 Reasons for Broken Business Processes

These are the most common workflow issues we uncover during process mapping sessions with New York City–based businesses:

Unmet Needs

It is important to know what is required by each person performing tasks within the process. Unmet needs create rework and delays in the process when team members are not provided with the proper elements (information, product, etc.) that allow them to complete their process tasks. The needs of each team member must be clearly defined to ensure process effectiveness. Process mapping help with identifying the needs of people performing the work within processes as well as people impacted by the process.

Poor process communication

Considering that most processes flow across departments – and even out to suppliers/vendors – communication within the process is critical to its success. When conducting process mapping, it is important to identify critical communication points in the process, the methods of communication utilized and communication content. Poor process communication creates unnecessary delays, employee and customer frustration – possibly leading to revenue decline as well as unnecessary employee turnover.

The process does not fit the current business status

When a company grows, the processes are often not updated to accommodate the additional volume created by the growth. Bottlenecks are often the result when consideration is not given to infrastructure requirements. Once again, delays appear in the process – which can lead to – you guessed it – employee and customer frustration . Process mapping allows one to identify adjustment opportunities required to meet the current business status.

Process results are not measured/monitored

Quite often, process performance is either not measured or not consistently monitored. It is a must to determine key performance indicators(KPIs) for critical processes – especially those connected to revenue generation and customer experience – then consistently monitor performance. A process mapping expert can assist in determining what is to be measured within the process.

Why New York City Companies Hire Us for Process Mapping

NYC companies — especially agencies, professional services firms, property management companies, financial services teams, and fast-growing B2B providers — partner with us because they want:

Clear, documented workflows instead of ad-hoc methods
Better coordination across teams and locations
Fewer recurring issues and escalations
Faster onboarding for new hires
Less reliance on “key person” knowledge
Processes that support ambitious growth goals

Our Process Mapping Approach

Step 1 — Pre-Mapping Assessment

We review your existing workflows, tools, and team structure to understand your key challenges and priorities.

Step 2 — Live Working Session

We conduct a live, collaborative process mapping session with your team (delivered virtually for NYC companies), capturing each step, decision, and handoff in your process.

Step 3 — Documentation & Redesign

Your workflow is transformed into a clean visual process map with clear ownership, responsibilities, and identified improvement areas.

Step 4 — Final Workflow Package

You receive the process map, an SOP-ready outline, and practical recommendations to strengthen consistency and efficiency.

Who This Is For

This service is ideal for New York City businesses experiencing:

Inconsistent ways of doing day-to-day work
Confusion around who owns which steps
Repeated client issues or rework
Onboarding that feels improvised or slow
Over-reliance on a few “go-to” people
Growth that is straining existing operations

Serving New York City and Surrounding Areas (Virtually)

We support teams across the greater New York City area through virtual process mapping sessions, including:

Manhattan
Brooklyn
Queens
The Bronx
Staten Island
Jersey City
Hoboken
Newark
Long Island (select areas)

Helpful Resources

Book Your New York City Process Mapping Session

Ready to bring clarity and structure to your operations?

Schedule a Consultation

Serving Clients in Additional Cities

We support organizations across the U.S. with process mapping, SOP development, and workflow improvement. Explore our additional service areas:

Frequently Asked Questions

Do you offer process mapping for New York City businesses?

Yes. We work with NYC companies through virtual process mapping sessions designed for distributed and fast-paced teams.

Can you facilitate in person?

In-person facilitation is available by arrangement for select projects. We can discuss scope and logistics during your consultation.

What types of New York City businesses do you work with?

We support small and mid-sized businesses in professional services, agencies, property management, financial services, tech-enabled services, and other service-based industries.

How long does a process mapping session take?

Most workflows take 2–4 hours to map, depending on complexity and the number of people involved.

Do you help create SOPs after mapping?

Yes — our SOP development services turn your mapped workflows into clear, step-by-step documentation your team can use for training and daily work.