Find Where Your Execution Is Slowing Down

Most businesses don’t struggle during the work.
They struggle between it.

This Process Health Check™ Self-Assessment helps identify where execution breaks down across handoffs, decisions, ownership, documentation, and process clarity.

Complete the assessment below to better understand what may be causing delays, rework, inconsistent results, or customer service issues inside your business.

What This Assessment Helps Identify

• Where work slows down or gets stuck
• Where roles and ownership may be unclear
• Where handoffs create confusion or delay
• Where documentation may not match how work actually happens
• Where rework, repeated questions, or missed steps are affecting execution

After your responses are reviewed, the next step may include process mapping, SOP development, a Process Health Check™, or a structured workshop depending on what your answers reveal.

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Company Name *

Contact Name *

Email *

Phone

Company Size *--- Select Choice ---1–10 employees11–25 employees26–50 employees51–100 employees101+ employees

Where does work most often slow down in your business? *

• Between departments
• During approvals
• At handoffs
• When ownership is unclear
• When required information is missing
• When employees interpret the process differently
• Other

When work is delayed, what is usually the cause? *

• Waiting on decisions
• Missing information
• Rework or corrections
• Unclear next steps
• Unclear roles
• Customer-related issues
• System or software limitations

If two employees follow the same process, do they usually get the same result? *

• Yes
• Sometimes
• No
• Not sure

Are decision points clearly defined in your workflows? *

• Yes
• Somewhat
• No
• Not sure

Are roles clearly defined for each major step in your processes? *

• Yes
• Somewhat
• No
• Not sure

Are your core business processes documented? *

• Yes
• Some are documented
• No
• Not sure

Are your documented processes current and aligned with how work actually happens today? *

• Yes
• Somewhat
• No
• Not sure
• We do not have documented processes

When were your processes last validated with the employees who perform the work? *

• Within the last 30 days
• Within the last 90 days
• More than 90 days ago
• Never
• Not sure

How often does work need to be clarified, corrected, or redone? *

• Rarely
• Monthly
• Weekly
• Daily

What is the biggest impact of unclear processes? *

• Delays
• Rework
• Customer service issues
• Employee frustration
• Missed handoffs
• Inconsistent results
• Lost revenue opportunities
• Owner or manager involvement in too many details

Where do you feel the most pressure in your business right now? *

• Work is inconsistent
• Too much rework / fixing mistakes
• Things fall through the cracks
• I’m too involved in day-to-day execution
• Processes depend on specific people
• Teams are not aligned
• Customer experience is inconsistent
• Not sure exactly—just know something is off

Which of the following would you like help with? *

• Documenting how work actually gets done
• Creating clear, step-by-step procedures (SOPs)
• Identifying where execution is slowing down
• Improving consistency across teams
• Reducing rework and repeated mistakes
• Improving handoffs between roles or departments
• Building a structured approach to process improvement
• Improving internal customer service (how teams work together)
• Defining and tracking the right performance metrics
• Not sure — need help identifying the right next step

Are you willing to involve the employees who actually perform the work in process mapping or validation sessions? *

• Yes
• No
• Not sure

Where does Email

What is your timeline for improving how work gets done in your business? *

• Immediately
• Next 30 days
• Next 60–90 days
• Exploring options

Where do handoffs most often break down?

• Information is incomplete
• Ownership is unclear
• Timing is inconsistent
• Follow-up is manual
• Departments work from different assumptions

: What usually causes the rework?

• Unclear instructions
• Missing information
• Different interpretations of the process
• Decision made too late
• No documented standard

What is preventing your processes from being fully documented?

• No time
• No internal owner
• Processes keep changing
• Knowledge is in employees’ heads
• We started but never completed it
• We started but never completed it

Submit

This Is Not a Generic Questionnaire

This assessment is designed to surface where your business may be losing time, consistency, and clarity.

The goal is not simply to collect information.
The goal is to identify where work is breaking down so the right next step can be determined.

If your responses show that execution issues are connected to unclear workflows, undocumented processes, weak handoffs, or inconsistent decision-making, Errol Allen Consulting can help bring structure and clarity to the way work gets done.