How to Document a Business Process Step by Step

Documenting a business process isn’t about drawing boxes and arrows. It’s about understanding how work actually moves through the organization. A useful process map should show the activities, decisions, handoffs, roles, and alternate paths that make the work happen. And getting that right requires more than sitting down with one person and asking how the […]

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How to Create an SOP from a Process Map

  A process map and a standard operating procedure serve different purposes. A process map shows how work moves. An SOP explains how the work should be performed. The mistake is treating them as two separate documentation exercises. A strong SOP should begin with a clear, validated understanding of the process. In this article you’ll […]

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How to Convert a Validated Workflow into an SOP

What You’ll Learn In this article you’ll learn: Why a process map is not automatically ready to become an SOP. Why workflow validation comes before documentation. The seven steps for creating a reliable SOP. Common mistakes to avoid. Introduction One of the most common questions I hear is: “We’ve finished our process map. Now how […]

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There’s More to Process Mapping Than Boxes, Diamonds, and Ellipses

When most people think about process mapping, they think about drawing boxes, diamonds, and ellipses. Boxes represent activities. Diamonds represent decisions. Ellipses represent the beginning and end of a process. Those symbols matter. But they’re not where the value lives. The value exists in the actions, decisions, responsibilities, and connections those symbols represent. A rectangle […]

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