Admittedly, I hadn't really ordered this book from Amazon in the US if I hadn't known the author through the versed networks and blogs before. That's why | was all the more curious about his announced book, which should be a practical guide to achieving above-average customer service.
In my view, Errol Allen has succeeded very well - in short, concise, practical, with questionnaires that allow you to analyse your working environment very easily and give answers to important questions without getting the feeling of being instructed or listening to a non-realistic advisor. It may be that you have to make compromising in one place or another, simply because the book itself is tailored to the American culture, that is, the service area. But, the cosmopolitan reader will still be able to take a lot of suggestions and ideas from the book, or perhaps precisely because of this.
That is why this book is recommended to all those who work in an international company and is not just an example of service, but who see the provision of exceptional customer service as a key to the success of the company. A guide not only for service managers, but also or rather for managing directors.