Videos – Operations Tips

  • What is the Cost of Chaos?
  • Government Business Today Podcast
  • Let's Talk About It!
  • Any Business Should Do This!
  • So You're Not Going to Document Your Processes?
  • Uh Oh! I Forgot!
  • This Is Crazy! I Can't Work Here Anymore!!!
  • Size Does Not Matter
  • The People or the Process?
  • The Impact of Process Documentation
  • Funny Story About How I Helped to Create Rework When Picking Up Breakfast
  • Why is the Customer Angry?
  • 3 Benefits to Your Employees When You Choose to Document Your Processes
  • 3 Reasons to Listen to Your Front Line Personnel
  • Put Your Customer’s Shoes On!
  • Wow Your Employees First!
  • Be The Expert
  • 5 Keys To Customer Retention
  • Do The Unexpected!
  • Proactively Provide Updates
  • Get Your Customer To Help You Provide Great Customer Service