Top 4 Reasons for Broken Business Processes

These are the most common workflow issues we uncover during process mapping sessions with businesses:

Unmet Needs

It is important to know what is required by each person performing tasks within the process. Unmet needs create rework and delays in the process when team members are not provided with the proper elements (information, product, etc.) that allow them to complete their process tasks. The needs of each team member must be clearly defined to ensure process effectiveness. Process mapping help with identifying the needs of people performing the work within processes as well as people impacted by the process.

Poor process communication

Considering that most processes flow across departments – and even out to suppliers/vendors – communication within the process is critical to its success. When conducting process mapping, it is important to identify critical communication points in the process, the methods of communication utilized and communication content. Poor process communication creates unnecessary delays, employee and customer frustration – possibly leading to revenue decline as well as unnecessary employee turnover.

The process does not fit the current business status

When a company grows, the processes are often not updated to accommodate the additional volume created by the growth. Bottlenecks are often the result when consideration is not given to infrastructure requirements. Once again, delays appear in the process – which can lead to – you guessed it – employee and customer frustration . Process mapping allows one to identify adjustment opportunities required to meet the current business status.

Process results are not measured/monitored

Quite often, process performance is either not measured or not consistently monitored. It is a must to determine key performance indicators(KPIs) for critical processes – especially those connected to revenue generation and customer experience – then consistently monitor performance. A process mapping expert can assist in determining what is to be measured within the process.

Why Chicago Companies Hire Us for Process Mapping

Chicago companies — especially professional services firms, logistics operations, property management companies, and B2B service providers — partner with us because they want:

Clear, consistent workflows their teams can trust
Better communication and cleaner handoffs
Fewer recurring mistakes and client issues
Faster onboarding and reduced training time
Less internal chaos and rework
Processes that support long-term, sustainable growth

Our Process Mapping Approach

Step 1 — Pre-Mapping Assessment

We review your current tools, workflows, team structure, and communication channels to understand how work is truly getting done today.

Step 2 — Live Working Session

We lead a live, collaborative process mapping session with your team (delivered virtually for Chicago companies), capturing each step, decision, and handoff in your workflow.

Step 3 — Documentation & Redesign

Your workflow is transformed into a clean, visual process map with clear ownership, responsibilities, and identified improvement opportunities.

Step 4 — Final Workflow Package

You receive the visual process map, an SOP-ready outline, and practical recommendations to improve consistency, efficiency, and accountability.

Who This Is For

This service is ideal for Chicago-area businesses experiencing:

“Everyone does it differently” issues
Repeated mistakes or client complaints
Breakdowns in handoffs between people or departments
Slow or inconsistent training and onboarding
Heavy reliance on “tribal knowledge” in key roles
Rapid growth, new hires, or changing team structure

Serving Chicago and Surrounding Areas (Virtually)

We support teams across the greater Chicago area through virtual process mapping sessions, including:

Chicago
Naperville
Oak Brook
Schaumburg
Elk Grove Village
Rosemont
Evanston
Skokie
Downers Grove
Bolingbrook

Helpful Resources

Book Your Chicago Process Mapping Session

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Serving Clients in Additional Cities

We support organizations across the U.S. with process mapping, SOP development, and workflow improvement. Explore our additional service areas:

Frequently Asked Questions

Do you offer process mapping for Chicago businesses?

Yes. We work with Chicago companies through virtual process mapping sessions designed around your team’s schedule and structure.

Do you ever come on-site?

Yes. On-site facilitation is available by arrangement for teams that prefer in-person sessions. We can discuss travel logistics and scope during your consultation.

What types of Chicago businesses do you work with?

We support small and mid-sized businesses in professional services, property management, logistics, home services, and other service-based industries.

How long does a process mapping session take?

Most workflows take 2–4 hours to map, depending on complexity and the number of people involved.

Do you create SOPs after mapping?

Yes — our SOP development services turn your mapped workflows into clear, step-by-step documentation your team can follow consistently.