The Written Word: How Process Documentation Can Help Your Team to Communicate More Effectively

Effective communication is the backbone of any successful business. It’s what allows teams to work together seamlessly, customers to receive the information they need, and partners and vendors to collaborate effectively. But as organizations grow and evolve, it can become increasingly difficult to ensure that everyone is on the same page. This is where process […]

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What is Process Documentation? 3 Clear Cut Steps to Make it Happen!

I am often asked – “What is process documentation? Why should I be so concerned about it?” Well, process documentation is simply taking the necessary steps to ensure that the methods used for completing tasks are captured. One should be concerned about it because it leads to the ability to create consistent experiences for – […]

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Put Your Customer’s Shoes On

Now I want you to put your consumer hat on for a minute. How often have you as a consumer grumbled about a not-so-great customer experience? The product or service did not meet your expectation. The service provider was a little curt during the interaction. It was somewhat difficult to locate the items you wanted […]

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Internal Customers – They’re Important Too!

Internal Customers You might be wondering – why is it important to make internal customers happy? What difference would it make? Well, if you are interested in finding out, keep on reading! During a corporate stint with a cable television service provider, I happened across a service installer with a not-so-pleasant look on his face. […]

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