Category: Speaker

Oct 30, 2019

Admin

The difference between a boss and a leader: A boss thinks their opinion is the only one that matters. A leader knows the importance of taking the opinion of others into consideration. A boss demeans and disrespects those who can contribute to the success of the entity. A leader understands the importance of everyone’s contribution […]

Apr 02, 2012

Admin

The establishment of core values for your business creates a framework from which you will operate and make daily decisions. In regards to providing great customer service, a good set of core values should include the following: 1. How we will treat each other within the company. 2. How we will treat our customers.  In […]

Apr 02, 2012

Admin

A colleague from the local chamber of commerce shared this story. She purchased a Kindle Fire from a local electronics retailer as a Christmas present for her daughter but found it to be inoperative right out of the box. Upon returning to the store with her daughter and waiting in the long customer service line, […]

Mar 12, 2012

Admin

My wife found an online coupon for incredible savings on a printer at the local office supply store. Upon arriving with the coupon to take advantage of this offer, we were immediately greeted by a store employee. We advised the employee of our desire to purchase the advertised printer. The young man attempted to scan […]