Category: Customer Service

Jun 01, 2026

Errol Allen

A common mistake in operations is creating SOPs before the workflow has been mapped. On the surface, this feels productive. Teams want consistency, so they begin documenting procedures quickly. They gather input, write steps, organize folders, and build templates. The result often looks structured. But many of those SOPs are built on assumptions instead of […]

May 27, 2026

Errol Allen

  A common mistake in operations is creating SOPs before the workflow has been mapped. On the surface, this feels productive. Teams want consistency, so they begin documenting procedures quickly. They gather input, write steps, organize folders, and build templates. The result often looks structured. But many of those SOPs are built on assumptions instead […]

Nov 02, 2025

Errol Allen

You can’t improve what you don’t measure.Yet many organizations rely on opinions and assumptions when evaluating employee performance. Leaders say, “She’s doing great” or “He seems off his game”—but without measurable standards, those observations are guesswork. If your goal is accountability, consistency, and growth, you need objective performance measurement. That’s the foundation of effective management—and […]

Aug 23, 2025

Errol Allen

Business operations can often feel like a finely choreographed dance. Each step matters, every movement connects, and one misstep can ripple through the entire performance. In this dance, the questions of who, what, when, where, how, and why serve as the rhythm that keeps everything in sync. Without clear answers to these questions, operations descend […]