Category: Customer Service

Apr 15, 2024

Admin

In the fast-paced world of business, CEOs often find themselves immersed in high-level strategic planning, board meetings, and investor relations, leaving little time for direct interaction with employees on the front lines. However, there is immense value in CEOs spending a workday alongside their employees, gaining firsthand insight into daily operations, fostering connections, and driving […]

Apr 20, 2022

Admin

People VS Process When issues arise because a customer is dissatisfied or a mistake occurs, it’s commonplace to blame employees for the customer’s discontent.  Now I’m in the mindset that most people come to work to do a good job. I believe that most people do not get up in the morning thinking “I’m going […]

Apr 18, 2022

Admin

Why is the customer angry? I see so much information about how to handle an angry customer. My question is – Why is the customer angry? Are multiple customers angry about the same thing? Does anybody know? I spent a lot of my corporate career asking this question. There would be discussions regarding the need […]

Apr 04, 2022

Admin

“Haste makes waste boy.” I heard this statement from my Dad a lot as a kid. I would often get in a hurry which usually resulted in me making mistakes. In one instance, there was a hole in a heater hose in my car. In my haste to change the hose, I created a bigger […]