Category: Management

Oct 07, 2026

Errol Allen

Why the Process on Paper Is Often Different from the Process in Practice Your organization has an SOP. The steps are documented. Responsibilities are assigned. The process appears clear. Then you sit down with the people who actually perform the work. And you hear: “We don’t do that anymore.” “That goes to Operations now.” “We […]

Sep 28, 2026

Errol Allen

Someone creates a spreadsheet to track work that isn’t visible in the system. Another employee keeps a personal reminder list because there’s no reliable notification when something needs attention. A team starts sending side emails because the normal handoff doesn’t provide enough information. Someone enters the same information into two systems because they don’t communicate […]

Sep 21, 2026

Errol Allen

A department misses its performance target. Where do leaders usually look first? Inside the department. They examine staffing. Productivity. Training. Workload. Procedures. Individual performance. Those are reasonable places to investigate. But what if part of the problem isn’t inside the department at all? What if the department’s performance is being affected by how work reaches […]

Sep 01, 2026

Errol Allen

A well-written SOP can still fail. The instructions can be clear. The formatting can be professional. The steps can be numbered correctly. Roles can be identified. And the SOP can still document the wrong process. That’s what happens when organizations begin documenting procedures before they have validated how the work actually happens. Before turning a […]