Category: Management

Aug 24, 2026

Errol Allen

Most cross-department workflow problems are not caused by employees who do not care or departments that refuse to cooperate. They are usually caused by a lack of clarity at the point where work moves from one person, role, or department to another. A sales representative may believe an order is ready for operations. Operations may […]

Aug 24, 2026

Errol Allen

You don’t need a broken process to have a process problem. The work may still get done. Customers may still receive what they ordered. Invoices may still get paid. Projects may still get completed. But behind those outcomes, employees may be spending unnecessary time following up, correcting mistakes, searching for information, waiting for approvals, or […]

Aug 17, 2026

Errol Allen

The work may only take five minutes. The handoff can take two days. That’s one of the realities process mapping often reveals. Organizations tend to focus on how long individual activities take. But some of the biggest delays occur between activities—when work moves from one person, department, or function to another. The activity isn’t necessarily […]

Aug 03, 2026

Errol Allen

What You’ll Learn In this article you’ll learn: Why a process map is not automatically ready to become an SOP. Why workflow validation comes before documentation. The seven steps for creating a reliable SOP. Common mistakes to avoid. Introduction One of the most common questions I hear is: “We’ve finished our process map. Now how […]