Category: Management

Sep 01, 2026

Errol Allen

A well-written SOP can still fail. The instructions can be clear. The formatting can be professional. The steps can be numbered correctly. Roles can be identified. And the SOP can still document the wrong process. That’s what happens when organizations begin documenting procedures before they have validated how the work actually happens. Before turning a […]

Aug 24, 2026

Errol Allen

Most cross-department workflow problems are not caused by employees who do not care or departments that refuse to cooperate. They are usually caused by a lack of clarity at the point where work moves from one person, role, or department to another. A sales representative may believe an order is ready for operations. Operations may […]

Aug 24, 2026

Errol Allen

You don’t need a broken process to have a process problem. The work may still get done. Customers may still receive what they ordered. Invoices may still get paid. Projects may still get completed. But behind those outcomes, employees may be spending unnecessary time following up, correcting mistakes, searching for information, waiting for approvals, or […]

Aug 17, 2026

Errol Allen

The work may only take five minutes. The handoff can take two days. That’s one of the realities process mapping often reveals. Organizations tend to focus on how long individual activities take. But some of the biggest delays occur between activities—when work moves from one person, department, or function to another. The activity isn’t necessarily […]