Category: Business

Aug 24, 2026

Errol Allen

You don’t need a broken process to have a process problem. The work may still get done. Customers may still receive what they ordered. Invoices may still get paid. Projects may still get completed. But behind those outcomes, employees may be spending unnecessary time following up, correcting mistakes, searching for information, waiting for approvals, or […]

Aug 08, 2026

Errol Allen

  A process map and a standard operating procedure serve different purposes. A process map shows how work moves. An SOP explains how the work should be performed. The mistake is treating them as two separate documentation exercises. A strong SOP should begin with a clear, validated understanding of the process. In this article you’ll […]

Aug 03, 2026

Errol Allen

What You’ll Learn In this article you’ll learn: Why a process map is not automatically ready to become an SOP. Why workflow validation comes before documentation. The seven steps for creating a reliable SOP. Common mistakes to avoid. Introduction One of the most common questions I hear is: “We’ve finished our process map. Now how […]

Jul 27, 2026

Errol Allen

When most people think about process mapping, they think about drawing boxes, diamonds, and ellipses. Boxes represent activities. Diamonds represent decisions. Ellipses represent the beginning and end of a process. Those symbols matter. But they’re not where the value lives. The value exists in the actions, decisions, responsibilities, and connections those symbols represent. A rectangle […]