Category: Business

Sep 14, 2026

Errol Allen

Why Rework Is a Warning Sign in Your Business Process On the way to completing the work, someone discovers a problem. Information is missing. Something was entered incorrectly. An approval wasn’t obtained. A requirement wasn’t understood. A handoff was incomplete. So the work goes backward. Someone corrects it, resubmits it, and the process moves forward […]

Sep 08, 2026

Errol Allen

Everyone owns a piece. But who owns the process? That question becomes especially important when work crosses departments. Sales completes its activities and hands the work to Operations. Operations performs its responsibilities and sends something to Finance. Finance completes its portion and passes information somewhere else. Each department may be doing exactly what it is […]

Sep 01, 2026

Errol Allen

A well-written SOP can still fail. The instructions can be clear. The formatting can be professional. The steps can be numbered correctly. Roles can be identified. And the SOP can still document the wrong process. That’s what happens when organizations begin documenting procedures before they have validated how the work actually happens. Before turning a […]

Aug 24, 2026

Errol Allen

You don’t need a broken process to have a process problem. The work may still get done. Customers may still receive what they ordered. Invoices may still get paid. Projects may still get completed. But behind those outcomes, employees may be spending unnecessary time following up, correcting mistakes, searching for information, waiting for approvals, or […]