Category: Consulting

Jul 19, 2024

Errol Allen

In the fast-paced world of business, process documentation often takes a backseat to immediate operational demands. However, the question of whether to document only core business processes or to extend this practice across all facets of an organization is a critical consideration. While documenting core processes is undeniably crucial, limiting documentation solely to these areas […]

Jul 16, 2024

Errol Allen

In the world of business, customer feedback is often regarded with a mixture of anticipation and apprehension. Many companies invest significant resources in collecting feedback through surveys, reviews, and direct communications, but a surprisingly large number shy away from actually listening to and acting on this invaluable data. The truth is, customer feedback is a […]

Jul 12, 2024

Errol Allen

In today’s fast-paced business environment, automation is often touted as the silver bullet for efficiency and productivity. Many organizations rush to implement automated systems, hoping to streamline operations and cut costs. However, automating processes without proper preparation can lead to inefficiencies, errors, and increased frustration among employees. Before you flip the switch on automation, it’s […]

Jul 03, 2024

Errol Allen

In today’s competitive business landscape, ensuring external customer satisfaction is more important than ever. Satisfied customers are more likely to return, recommend your business to others, and contribute to your company’s long-term success. One often overlooked yet crucial factor that significantly impacts customer satisfaction is the connectivity between documented processes and the overall customer experience. […]